consumer insight

The changing identity of UK fraud victims

Affluent groups targeted less now than they were four years ago, while the reverse is now true for less wealthier...

Blog - Mar 2014
Planning successful customer acquisition strategies

At the planning stage it is important to assess these and understand how campaigns can be developed and refined over time. So what needs to be considered for a successful customer acquisition...

Blog - Mar 2014
As London Fashion Week takes to the catwalks, we’ve some…

It is estimated that identity impatience is costing the retail sector around £2.3billion in lost...

Blog - Feb 2014
Conduct Risk and the Financial Conduct Authority

The Financial Conduct Authority (FCA) is set to take an increasingly robust approach to regulating the sale of financial...

Blog - Jan 2014
Fraud trends go under the spotlight

Find out how and where we're leading the fraud fight on behalf of consumers, industry and...

Blog - Jan 2014
Experian Identity and Fraud is at ICE 2014

We’re really excited to be heading to ICE again this year and we can’t wait to see you...

Blog - Jan 2014
How much would you save if you could find the…

It is estimated at least 27 records per 1,000 would flag up a potential fraud...

Blog - Dec 2013
Joe’s Story for Insurance

Technology has revolutionised the way we all buy our insurance. But successfully finding, winning and retaining the right customers, while shutting out the fraudsters is critical to success....

Blog - Dec 2013
Are consumers shopping earlier or later in the festive season?

We’ve already seen online retail records broken with UK Internet users making 115 million visits to retail websites on Cyber Monday (2 December 2013) and unprecedented November shopping activity on...

Blog - Dec 2013
One anonymised insurer’s view of an industry haunted by ghost-broking

Tackling ghost-broking is not a back-office activity – fighting it is vital if insurers are going to maintain a competitive position and stop losses hitting...

Blog - Dec 2013
The UK’s economy is growing – are you ready to…

According to the Office of Budgetary Responsibility (OBR) UK economic growth is strengthening and is reported to be growing faster than any other major economy - including France, Germany and...

Blog - Dec 2013
Utilities podcast – Fuel poverty and increasing price rises

Get on-demand access to our on-going series of podcasts, delivered by our industry...

Blog - Nov 2013