Month in review: Customer affordability, inclusion and vulnerability
Each month, we analyse how things are continuously changing, or have changed; through our data, and through ongoing industry research. This month we are focusing on the impact of Covid-19 on consumer...
Empowering your customers to take control of their financial health
What customers want from every provider Pre-Covid people were already financially exposed, and while the levels of delinquencies were stable there was stress building in the financial system – the...
Intelligent decisions
The right decisions can help to protect and enable people at different stages of their lives. And today, thanks to simultaneous advances in data, analytics and technology, we have the opportunity to...
Getting the most from business management software
Running your own company is as rewarding as it is challenging. On the one hand, it’s an opportunity to earn a living doing the thing you love and excel at, and basking in the success it brings....
Transforming digital customer experience
In the past, interactions between customers and businesses happened face to face, or on the phone. This was true of every kind of transaction, from applying for a mortgage in a bank branch to cashing...
From hours to instant…the future of digital onboarding is here
Internet disruptors are making our lives easier and more convenient than ever. At the same time, internet brands have become to know what you want to buy almost before you do, and media streaming...
Experian CaaS is proven to reduce underwriting time by up…
Covid-19 is rapidly changing the personal financial circumstances of millions of consumers. Making it difficult for organisations to quickly assess vulnerability and identify customers that need...
Protecting your portfolio as the pandemic plays out
With crashing consumer confidence, a period of enforced business closures and life as we know it very much changed, the coronavirus pandemic has created huge shifts in underlying borrowing...
How to address increasing demand in credit from SMEs
As of 24th May, the Bounce Back Loan Scheme (BBLS) lent £18.5bn to 608,069 small businesses as, up from £14.2bn by 17 May. In contrast, CBILS, which lends up to £5m, only lent £8.15bn since its...
Unlocking affordability – A pivotal tool on the road to…
Nobody was ready for the Coronavirus outbreak, or the pandemic that so quickly unfolded. Its impacts – personal, social and economic – have been, and will continue to be, huge and unprecedented....
How to ease pressure on collections
For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing FCA guidelines and high customer expectations – all while...
Polarisation in credit applications
UK businesses have been hit hard by the impact of Covid-19. Many are no longer operating anywhere near to capacity following the lockdown. We also know from our own economic analysis, that more than...