Five tips for building an effective frictionless fraud strategy
Customers want and need to be protected against fraud, but they also expect a fast, easy experience every time they interact with you. Find out how you can achieve this with our five top tips for...
Are you in control of your data? Five takeaways from…
The results are in and today sees the launch of Experian’s 2019 Global Data Management Report. This yearly research project benchmarks how well organisations across the globe are using their data...
Global data management benchmark report 2019
Taking back control in the digital age. Companies not only have more data but also greater access to the technology required to convert increased volumes of data into meaningful, actionable insight...
What motivates people to share their data?
There are three main reasons why people share their data with organisations. The first is proximity of purpose: they’re in the moment and need to share data at that point in time. They want to...
The state of personalisation – it’s still high on the…
The findings in this post are taken from the 2018 Digital Marketer Report which is coming soon… We may have been talking about personalisation for many years now but judging by the findings of our...
How a digital ID can offer instant verification and reduce…
Digital identities can enable consumers to identify themselves immediately to businesses akin to how they are used to today; for example, using a social media log on. The difference. Experian have...
We all live in a review culture – why consumer…
Customers are demanding. Consumers expect a good customer experience. What’s more, we live in a review culture – meaning customer experience truly is king. As marketers we need to be able to...
Consumer Finances Today
A fresh perspective on the UK’s changing behaviours, attitudes and preferences In this white paper we identify four key financial trends seen in the UK today. We explore how they’ve come about,...
How organisations can learn from disruptive innovators
Innovation has changed all markets and sectors, shifted us to an ‘always-on’ culture, and placed new-entrants and competitors at the centre of an environment where constant evolution is the norm....
The increasing importance of personalised treatment and customer experience in…
The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than...
Why employees and customers are the best people to reshape…
Once an organisation has mapped its customer journey(s) and identified problem areas, it’s tempting for executives to swoop in and start fixing things through existing strategies and age-old...
Do you know what your customers are thinking? When it…
Any company, small or large, depends on its customers for business – and therefore success. They’re the lifeblood. And yet, our research has revealed that in the event of a crisis, specifically...