Customer Experience

Case Study: Center Parcs

Hear Adi Clowes, Head of Data and Analytics for Center Parcs, discuss why the UK’s leading short break holiday provider uses Experian’s data validation platform and linking technology to deliver...

Case Study - Jul 2019
couple-in-car-dealers
Changing the game in equipment finance and helping businesses get…

Q&A with PEAC Finance’s Stephen Fenton At Experian our mission is to help enable our customers to power data-driven opportunities that support innovation and better customer experiences....

Blog - May 2019
people-at-desk
Five tips for building an effective frictionless fraud strategy

Customers want and need to be protected against fraud, but they also expect a fast, easy experience every time they interact with you. Find out how you can achieve this with our five top tips for...

Blog - Feb 2019
Experian data literacy
Are you in control of your data? Five takeaways from…

The results are in and today sees the launch of Experian’s 2019 Global Data Management Report. This yearly research project benchmarks how well organisations across the globe are using their data...

Blog - Feb 2019
Global data management benchmark report 2019

Taking back control in the digital age. Companies not only have more data but also greater access to the technology required to convert increased volumes of data into meaningful, actionable insight...

Report - Feb 2019
What motivates people to share their data?

There are three main reasons why people share their data with organisations. The first is proximity of purpose: they’re in the moment and need to share data at that point in time. They want to...

Blog - Jul 2018
Experian - The State Of Personalisation
The state of personalisation – it’s still high on the…

The findings in this post are taken from the 2018 Digital Marketer Report which is coming soon… We may have been talking about personalisation for many years now but judging by the findings of our...

Blog - Jul 2018
How a digital ID can offer instant verification and reduce…

Digital identities can enable consumers to identify themselves immediately to businesses akin to how they are used to today; for example, using a social media log on. The difference. Experian have...

Video - May 2018
We all live in a review culture – why consumer…

Customers are demanding. Consumers expect a good customer experience. What’s more, we live in a review culture – meaning customer experience truly is king. As marketers we need to be able to...

Blog - Mar 2018
Consumer Finances Today

A fresh perspective on the UK’s changing behaviours, attitudes and preferences In this white paper we identify four key financial trends seen in the UK today. We explore how they’ve come about,...

Whitepaper - Nov 2017
How organisations can learn from disruptive innovators

Innovation has changed all markets and sectors, shifted us to an ‘always-on’ culture, and placed new-entrants and competitors at the centre of an environment where constant evolution is the norm....

Blog - Sep 2017
The increasing importance of personalised treatment and customer experience in…

The way a credit provider handles missed payments or financial difficulty is key to customers and their likelihood to stay with and recommend a brand, such as yours. Research shows that more than...

Blog - Aug 2017