Customer Experience

We really won’t wait!

A recent survey by Interparcel.com1 was reported in the Telegraph on 27th Jan (click here), this showed just how impatient the UK public are – we’re really not willing to wait for...

Blog - Jan 2015
7 day account switching – from both sides of the…

I recently decided to take a well-known bank up on their offer of a current account with an attractive set of perks – and so I began the much publicised 7 day account switching journey. As someone...

Blog - Oct 2014
The changing face of brand loyalty – it’s all about…

Customer loyalty is crucial to every business - but how can brands foster loyalty in a modern marketplace dominated by choice, customer expectation and competition? Whether it’s a pub, greengrocer,...

Blog - Sep 2014
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