customer insight

Online SMEs are missing out on the chance to take…

Just 56 per cent of online small businesses are selling to customers abroad despite the rise in demand for UK products, according to an Ipsos Mori survey conducted on behalf of PayPal. This means...

Blog - May 2016
More than one in four Britons won’t shop around for…

Britons won’t shop around for the best deals - no matter how much they could...

Blog - Apr 2016
Finding your most valuable B2B customers

All customers are not created equal. Every business will find some customers more valuable than others for various reasons; whether it’s by the value of purchase, ease of managing the account or...

Blog - Mar 2016
Millennials’ work-ethic underpinned by high expectations, bold aspirations and increasing…

The future’s bright in the eyes of Millennials with many willing to work hard, save carefully to get there and a clear idea of what they want out of life....

Blog - Feb 2016
Cash-savvy millennials out-saving their free-spending parents

New research from our Millennial Me & My Money report, reveals nearly half that (45%) of Millennials (18-34 year olds) manage to save at least a quarter of their disposable income every month -...

Blog - Feb 2016
Blog highlights of 2015

With 2015 coming to an end, we thought it’d be a good idea to take a look back at the most read blogs of the year. We saw that you were interested in a range of topics from credit scores to being...

Blog - Dec 2015
Is Rent Payment Information Changing the Credit Landscape?

The Rental Exchange makes vital information about rental payments available to lenders, so that you get added insight into affordability, through more complete credit scoring. By having the most...

Blog - Sep 2015
Current account switchers top two million within two years of…

More than two million bank customers have opted to use the seven-day account switching service within the first two years of the service's...

Blog - Sep 2015
Keeping the entrepreneur inside of you motivated

No matter how exciting and thrilling it is setting up and running your company, at times it can be challenging and hard work. You won’t receive a warning from your manager if you don’t roll out...

Blog - Sep 2015
Why dusting off dormant accounts is vital to safeguarding savings

It's a simple and straightforward process that could help safeguard life savings for years to come and ensure they continue to enjoy the protection offered by the Financial Services Compensation...

Blog - Aug 2015
Heat maps highlight fraud hotspots

Our maps highlight the national picture of third-party fraud and the unrelenting impact ID theft has on consumers from all parts of Britain....

Blog - Jun 2015