customer insight

Are regulators now set to turn their attention to anti-money…

Critical success of AML and KYC initiatives have to be underpinned by a combination of vigilance and...

Blog - Oct 2014
Improved insight through Financial Strategy Segments

Get personal and household-level segmentation based on distinct financial lifestyle types comprehensively reflecting factors that directly influence consumer...

Blog - Jul 2014
Aviva investing in fight against underwriting fraud

Aviva’s specialist front-line fraud team is rolling out our fraud screening tool...

Blog - Jun 2014
How can banking move forward in post-crisis Britain?

Derek Garriock, our Head of Business Solutions and former leader of Sales Transformational Design and Delivery for RBS, scrutinises the changes, challenges and opportunities facing the Banking and...

Blog - May 2014
Will MMR rules result in customer frustration?

David Marshall, one of our Senior Product Managers, gives an overview on the impact of the Mortgage Market...

Blog - May 2014
Mobile Britain’s omni-channel banking evolution

Derek Garriock, Head of Business Solutions, outlines the impact digital channels have made in rapidly redefining how customers interact with their...

Blog - May 2014
Steep rise in detected and prevented fraud attempts during second…

Number of detected fraudulent credit card applications highest level in three years, while detected cases of insurance fraud at highest recorded...

Blog - Apr 2014
Assess the affordability of each customer

Discover how to remain compliant and minimise risk whilst providing a suitable and responsible service to your...

Blog - Mar 2014
The Retail Fraud Show 2014

Showcasing innovation and...

Blog - Mar 2014
The role of a scorecard

Credit scoring has been common practice for many years now among banks and other financial institutions. Other industries are just starting to realise its benefits. Today, in our Big Data society,...

Blog - Mar 2014
Customer Lifetime Value part 1: quality and quantity

How do you identify and engage the customers who are more likely to be loyal, first time and every time, for a long and mutually beneficial relationship? Lifetime Value modelling is one way to do...

Blog - Mar 2014
The changing identity of UK fraud victims

Affluent groups targeted less now than they were four years ago, while the reverse is now true for less wealthier...

Blog - Mar 2014