customer insight

Enfield Council cuts arrears by £1.3 million

Critical application of data and analytics helps drive down Enfield’s arrears from £30.5 million to £29.2 million -marking a drop of...

Blog - Oct 2013
Nearly half of UK adults abandon online transactions

Online transactions abandoned after customers get frustrated at the length and complexity of identity validation and security...

Blog - Sep 2013
Data and the board

Credit risk has become a strategic issue. There has never been a time at which customer insight has been so closely reviewed at board level. Read on to see how financial institutions can adopt new...

Blog - Sep 2013
Know your customer or lose your customer

Empowered consumers will ultimately decide which lenders have earned their trust, so it’s vital businesses understand their customers' needs to cement long-lasting...

Blog - Sep 2013
The real view of a customer journey

Banking is integral to your customers' lives, and how you choose to engage with them is an integral part of the relationship’s...

Blog - Aug 2013
Yorkshire Water – first UK water company to use data-sharing,…

Yorkshire Water halves litigation costs and improves customer...

Blog - Jul 2013
Anglian Water delivers new industry-leading debt management programme, saving more…

New approach to collections and debt saves Anglian Water over...

Blog - Jul 2013
Preventing fraud and error, safeguarding public funds

Public Sector Insight 2013 - Preventing fraud and error, safeguarding public...

Blog - Jul 2013
Device proliferation – Ready or not, here it comes

At the end of 2012, the world reached a tipping point which saw the volume of connected devices surpass the human population. Behind this explosion is the rise of mobile consumer electronics and...

Report - Jul 2013
Be prepared to dig deeper to challenge customers for proof…

Identity IQ provides electronic verification and security by quizzing customers questions randomly generated from a pool of more than 80...

Blog - Jul 2013
Global identity verification strengthened with new international data sources

International coverage for identity verification extended with the addition of comprehensive and reliable customer data from Denmark and the...

Blog - Jun 2013
Understanding the fraudsters’ modus operandi

Thanks to first-hand interviews with both convicted and unconvicted fraudsters we’ve built up a critical insight into ‘the fraudster’s modus...

Blog - Jun 2013