customer insight

Join our Utilities analytics webinar – Guide to scorecards

Reduce customer churn, tackle change of supplier issues, enhance win back and retention within...

Blog - Jun 2013
Altrincham is UK’s provincial identity fraud capital

East Ham, Romford and Bexleyheath are top hotspots for identity fraud in London, while first-party fraud is most prevalent in London with East Ham ranking...

Blog - Jun 2013
The rise of mobile banking, payments and identity – video…

Mobile banking and identity validation go under the...

Blog - Jun 2013
What’s in a name?

Wising up to account...

Blog - Jun 2013
Are you sure you know your customers current address?

Forward address links keep you up to date when your customers...

Blog - May 2013
Savings accounts fraud rates continue to rise

Savings accounts have seen a steady uplift in attempted fraud rates within the past two years marking a trend that looks set to...

Blog - Apr 2013
Using Financial Strategy Segmentation to analyse the impact of fraud

To get more in-depth insight into the behaviour of some of Britain's most financially-stressed groups, we have provided Financial Strategy Segment (FSS) analysis in the Fraud Report...

Blog - Apr 2013
Current account fraud falls as mortgage fraud rises for sixth…

Fraud figures predicted to rise throughout...

Blog - Apr 2013
The law has changed – sub-letting fraud is now a…

New legislation makes it more straightforward for local authorities and registered social landlords to deal with fraudsters and also means that information can be used more effectively to...

Blog - Mar 2013
Using segmentation to drive online acquisition

If you have attended any of the numerous digital conferences and exhibitions this year you will have noticed that attribution is the hot topic, as was the case with web analytics, SEO and PPC in...

Blog - Mar 2013
Hunter fraud system enhanced

Hunter, Experian's industry-leading data-sharing fraud prevention software, has been enhanced to improve its performance and efficiency for anti-fraud...

Blog - Feb 2013
Cost-effective recovery routes to social-housing tenancy fraud

Data-sharing is critical to preventing social housing fraud, but there are also differing routes to the cost-effective recovery of fraudulently sub-let homes. We outline two hugely successful case...

Blog - Jan 2013