Customer Management

Keeping your hands clean of dirty money

The government has now completed its plans to make the UK’s anti-money laundering (AML) regime more effective and proportionate. With the proposed changes expected to save larger professional...

Blog - Dec 2012
Are lenders becoming too lenient?

In the hope of strengthening customer relationships before the next market boom, many lenders have taken a proactive approach to dealing with customers struggling under the backlash of the recession,...

Blog - Nov 2012
Big Data – big headache or big opportunity

We live in an increasingly digital society. We shop, meet friends, research our holidays, learn and play games online using computers, smartphones and tablets. GPS-enabled smartphones broadcast our...

Blog - Nov 2012