Data and the consumer

What motivates people to share their data?

There are three main reasons why people share their data with organisations. The first is proximity of purpose: they’re in the moment and need to share data at that point in time. They want to...

Blog - Jul 2018
How data can help you get closer to your customers

It is unimaginable to build a digital strategy without ensuring your data is of quality, having a single customer view is also key.   In this short video, Richard Howells, Director of Insurance,...

Video - Jun 2018
Delivering value in the digital age

Today’s world runs on data. We all leave footprints in the digital world, from the profiles we build of ourselves online, to the countless internet searches we conduct each week, to the...

Whitepaper - Dec 2017
Financial management: 6 examples of how Open Banking will help…

Imagine a world where data is shared in an instant, including a customer’s bank statement. That world isn’t imaginative, it’s soon to be...

Blog - Nov 2017
How can a single customer view help insurance providers better…

A single customer view can help you reduce the threat of fraud, appropriately communicate with your customers, and, better engage with them too. In turn, this can lead to longer relationships with...

Blog - Nov 2017
Consumer Finances Today

A fresh perspective on the UK’s changing behaviours, attitudes and preferences In this white paper we identify four key financial trends seen in the UK today. We explore how they’ve come about,...

Whitepaper - Nov 2017
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What does the world we are entering look like? Innovative,…

For me, innovation is bringing new products and services to the marketplace. What I am seeing, certainly in the data driven world, is huge changes in technology and regulation. What this means is it...

Blog - Oct 2017
6 approaches for building customer trust and gaining consent for…

As your organisation takes steps to embed Open Banking into your everyday operations, it is important to consider the order of what you need to do. One of the first objectives is to gain consent from...

Blog - Oct 2017
The evolution of big data – the ‘6 Vs’

For many organisations there is an elephant in the room – ‘Big Data’. Big Data isn’t new and the term can be misleading. Large data sets have been in existence for many years, built and used...

Blog - Jun 2017
Customer Experience: the new standard for bank loyalty

A young saver would traditionally establish an account and stay with the same bank for life – well, those days are gone. The fallout from the financial stress of 2008, coupled with new banking...

Blog - Mar 2017
A new era of data sharing: how the CMA is…

The Competition and Markets Authority (CMA) has ordered Britain’s high street banks to adopt ‘opening banking’ principles. In doing so it has heralded a new era of data-sharing between...

Blog - Aug 2016