Customers now expect fast, efficient services as part of their everyday lives. Digital transformation is an on-going active programme for most large banks. It costs money, takes time and uses...
Content in this blog is an extract from our ‘digital onboarding’ whitepaper. For organisations that want to use a high-quality digital platform to reliably turn prospects into customers, the...
Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and...
On an average working day businesses need to make numerous decisions about their customers and prospects – and if they want to make those decisions quickly, and in anything other than a tiny...
The acceleration of technology means that we now live in a world built on data; it is everywhere and continually growing in significance and value. When you look at it in its barest form, investment...
Business growth depends on opening new channels, expanding offerings, and extending into new geographies and markets — all whilst maintaining a positive customer experience that is relevant and...
With the recent announcement from the Competition and Markets Authority (CMA) ordering a number of British high street banks to ‘open up’ and adopt the new principles for open banking and the...