Digital customer journey

How Tymit make the right lending decisions, with speed and…

The fintech Tymit started from the belief of two brothers, Martin and Nico, that there should be a better, more budget-friendly way of financing purchases over time than using credit cards or loans....

Case Study - Jan 2021
How can insurers begin to address the challenge presented by…

In this article we explore the challenges currently faced by insurers and where you need to begin in order to see improvements and quick wins when it comes to your customer journey.   The...

Blog - Jan 2021
Latest Mortgage and Housing Market trends and key factors for…

Recorded 1st December 2020 Update on credit trends in the mortgage market and what changes to expect in the new year – Dave Kerry, Head of Data Insight In the mortgage market, we saw growth into...

Podcast - Dec 2020
Better identify your international customers – Experian’s International Identity Verification…

There are many challenges that organisations face when it comes to identifying and onboarding customers, particularly if they’re new-to-country or international consumers. Knowing how to maintain...

Blog - Dec 2020
From hours to instant…the future of digital onboarding is here

Internet disruptors are making our lives easier and more convenient than ever. At the same time, internet brands have become to know what you want to buy almost before you do, and media streaming...

Whitepaper - Jun 2020
How can Experian help you deliver a digital customer journey?

To deliver a frictionless customer journey companies are turning towards third parties, in particular Fintech’s who can support the customer experience from brining new thinking and innovative...

Video - May 2018
Open Banking – Embracing change in Financial Services

The arrival of Open Banking next year will require the financial services industry to become more focused on the needs of the customer. This isn’t a bad thing. Quite the contrary, it offers...

Blog - Oct 2017
Why employees and customers are the best people to reshape…

Once an organisation has mapped its customer journey(s) and identified problem areas, it’s tempting for executives to swoop in and start fixing things through existing strategies and age-old...

Blog - Aug 2017
Executives recognise change is needed – so, how do they…

The speed at which people have adapted to digital technologies has challenged businesses. This fast-paced evolving market has meant some businesses have found it a struggle to adapt their operating...

Blog - Jun 2017
How to create a happy path

Most digital onboarding processes are digitised versions of legacy face-to-face processes that have only one route to successful completion, the so-called ‘happy path’. But, for many customers,...

Blog - Jun 2017
Digital onboarding: where some lead, many others need to follow

Customer onboarding is changing significantly. In recent years, smart providers have created simple, low cost, intuitive digital experiences that fuelled the growth of their businesses and...

Blog - May 2017