Digital Journey

woman-holding-card
Webinar: Frictionless Fraud Prevention – the need for speed and…

In this webinar, we challenge the assumption that effective fraud prevention has to negatively impact service for your customers. In our view, today’s advanced data analytics techniques and...

Webinar - Jan 2019
Creating a friction free digital customer experience

The rise of digital created certain expectations about how much easier the digital journey should be for the customer. In reality the customer experience has often been the opposite. Customers are...

Video - Nov 2018
Frictionless fraud prevention

How can you enhance fraud detection and prevention, while delivering great customer experiences based on fast, simple identity and authentication checks? According to our Global Fraud and...

Whitepaper - Sep 2018
Digital transformation in a high fraud environment

Digital transformation, in its entirety, is a complex venture. It is therefore not surprising that in the process of ‘going digital’, many veer away from a complete technology transformation....

Blog - May 2018
How data enables more opportunities for insurers

“Customer behaviour is being formed outside of the markets we specialise in and the customers’ expectations are incredibly high because of this. We need to think differently about the data...

Video - May 2018
How a digital ID can offer instant verification and reduce…

Digital identities can enable consumers to identify themselves immediately to businesses akin to how they are used to today; for example, using a social media log on. The difference. Experian have...

Video - May 2018
How can technology play a part in digital mortgages?

We live in a technology enabled generation where customers take for granted that access to almost anything is available on your mobile phone. UK mortgage lenders operate in a process driven market...

Blog - Dec 2017
Experian’s fintech map. Driving innovation in partnership

Innovation is important. But, in today’s market – particularly across financial services - innovation can be as simple as meeting the needs of your...

Blog - Oct 2017
PSD2 and the digital journey

Card Not Present fraud (payment cards, remote banking and cheques), totalled £768.8m last year, +2% compared to the year before. This isn’t surprising given the growth of internet users (2016 was...

Blog - Oct 2017
How do you drive a change strategy forward?

No implementation means no innovation – here’s how to get it right Good intentions and ideas are nice to have, but if a business is unable to turn aspirations into new ways of working, then...

Blog - Jul 2017
Executives recognise change is needed – so, how do they…

The speed at which people have adapted to digital technologies has challenged businesses. This fast-paced evolving market has meant some businesses have found it a struggle to adapt their operating...

Blog - Jun 2017
How true digital transformation should reach always on, always available…

Mobile technology means the customer is always on and always available. As such, companies can no longer wait until they arrive in store or on their website to engage them – brands need to...

Blog - Jun 2017