Digital Journey

There are multiple challenges to creating a great digital experience

Content in this blog is an extract from our ‘digital onboarding’ whitepaper. For organisations that want to use a high-quality digital platform to reliably turn prospects into customers, the...

Blog - Jun 2017
Evolving the purchase journey: how can it be improved to…

Technology is having a profound effect on the way customers approach purchases – and one of the principal shifts is in their...

Blog - May 2017
The digital customer and the Information Age

Digital isn’t new. In fact, the digital revolution began between 1950 and 1970 with the adoption and proliferation of digital computers and digital record keeping – and by 2014 more than 99% of...

Blog - Apr 2017
How FinTechs disrupt retail banking and other financial services
How law firms can maximise digital developments

Customer service is the most important remit for any business. Not being able to give your customers great customer experience can impact your brand reputation and hinder loyalty. In a fast-paced...

Blog - Apr 2017
What could a car industry remodelled around the digital customer…

Across multiple retail markets, businesses are refocusing operations to combat the disruptive effect of digital newcomers, who have thrived by providing exceptional service, convenience, and value...

Blog - Oct 2016
Does mobile experience equal customer experience?

It’s clear to everyone in the world of business that more and more people are using their mobile devices to do their banking, shopping and even play...

Blog - Jul 2015