Don’t focus just on interest rates. There are many economic…
This time last year we were talking about the forthcoming squeeze on incomes. Inflation was comparatively low, and wage growth was quite strong. But, the latest economic data confirms that today...
How can technology play a part in digital mortgages?
We live in a technology enabled generation where customers take for granted that access to almost anything is available on your mobile phone. UK mortgage lenders operate in a process driven market...
Protect your bank and your customers – why candidate checking…
No matter what size your business is, candidate vetting is important. Checking can help minimise your risk by applying thorough and compliant checks on all your prospective candidates. But equally,...
Financial management: 6 examples of how Open Banking will help…
Imagine a world where data is shared in an instant, including a customer’s bank statement. That world isn’t imaginative, it’s soon to be...
How business data can enhance commercial lending
When it comes to commercial lending, data quality and data quantity are important. With business data often limited in what’s...
Open Banking – Embracing change in Financial Services
The arrival of Open Banking next year will require the financial services industry to become more focused on the needs of the customer. This isn’t a bad thing. Quite the contrary, it offers...
The Pensions Dashboard – is it a revolution for the…
The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts in one...
Will you be using voice recognition to authenticate your customers?…
Voice recognition as a form of identity checking is becoming more widespread. It is currently being explored as a means to undertake simple activities including authentication. Innovations in...
Part 1 – Cybercrime; fraud is now the most common…
Identity fraud, where someone is impersonated in order to commit a criminal act, has risen – and is still rising. What’s causing this rise is a growth of tech. Mobile, internet and device use all...
In a truly digital economy, are Life and Pensions markets…
Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...
Know your customer: How a single customer view can help…
Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....
How will payment regulations drive innovation and reduce fraud?
Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...