Financial Services

The Pensions Dashboard – is it a revolution for the…

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts in one...

Blog - Oct 2017
Will you be using voice recognition to authenticate your customers?…

Voice recognition as a form of identity checking is becoming more widespread. It is currently being explored as a means to undertake simple activities including authentication. Innovations in...

Blog - Oct 2017
How Schroders made lasting improvements to the accuracy of their…

Often the biggest barrier to implementing an effective data quality strategy isn’t recognition of potential benefits like operational efficiency, better decision making and risk avoidance, but...

Blog - Sep 2017
Part 1 – Cybercrime; fraud is now the most common…

Identity fraud, where someone is impersonated in order to commit a criminal act, has risen – and is still rising. What’s causing this rise is a growth of tech. Mobile, internet and device use all...

Blog - Sep 2017
In a truly digital economy, are Life and Pensions markets…

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...

Blog - May 2017
Know your customer: How a single customer view can help…

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....

Blog - May 2017
How will payment regulations drive innovation and reduce fraud?

Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...

Blog - May 2017
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Customer retention is a growing challenge for Life and Pension…

How do you provide the best customer experience if you cannot get in touch with your lost...

Blog - May 2017
How will Wealth, Life or Pension providers find and win…

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy...

Blog - Apr 2017
How payments are changing, including the revised Bacs Direct Debit…

How people make payments is evolving. From signatures to chip and pin, from contactless to biometrics and today, payments made by...

Blog - Apr 2017
How FinTechs disrupt retail banking and other financial services
How FinTechs disrupts retail banking (and other financial services)

The growing FinTech sector is a hive of innovation that is starting to deliver consumer services which challenge ideas about the role and function of traditional banks and other financial service...

Blog - Mar 2017
Pension fraud – affecting more people than ever

Customer expectations and regulatory change has led to increased responsibility on the provider to protect against pension fraud. Pension freedoms have created greater flexibility and access for...

Blog - Feb 2017