Fraud still costing the UK more than £190bn – new…
The 2017 Annual Fraud Indicator (AFI) presents some interesting analysis. At first glance the overall cost of fraud on the UK economy looks to be reducing; now quoted at £190bn, compared to £193bn...
Guest blog: Fraud and the insurance customer journey
Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as...
Mid-term adjustment fraud – cut it out and cut costs…
Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look...
How will payment regulations drive innovation and reduce fraud?
Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...
Is Jack Frost giving utility providers a chill?
As Britain heads into a cold snap homes are turning up the heat and energy usage is soaring. But is it Jack Frost turning the dial or is it an impersonator? How hot will the fraudster be during the...
Biometrics and data passports: the future of customer data protection
Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each...
Mobile interactions will challenge – and assist – modern fraud…
Most companies offer consumers the opportunity to access accounts via multiple avenues, including Web, mobile, in-store and call centre. Whilst convenient for consumers, the challenge for businesses...
Knowing your customers’ behaviour creates more targeted fraud strategies
In the past, marketing and sales teams were seen as the collectors and custodians of information about the...
Growth requires stronger relationships – part 2
Earlier we reviewed the compelling objectives of risk vs. product and marketing. There is no hiding the objectives of both differ greatly between them. This doesn’t, however, mean that a joint...
Achieving agility and scale using service-based models
Fraudsters act fast, and companies must at least keep pace (and preferably be a step...
How the fraudster relates to ‘Where’s Wally’
Fraudsters hide in plain sight, blending in with legitimate customer traffic – just like their comic counterpart ‘Wally’. With so many people following the same journey it can be a challenge...
Growth requires stronger relationships – part 1
Business growth depends on opening new channels, expanding offerings, and extending into new geographies and markets — all whilst maintaining a positive customer experience that is relevant and...