The 2017 Annual Fraud Indicator (AFI) presents some interesting analysis. At first glance the overall cost of fraud on the UK economy looks to be reducing; now quoted at £190bn, compared to £193bn...
Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as...
Mid-term adjustment fraud can lead to losses for you, and your customers. But what does it look...
Payment regulations are tightening. Most new and existing rules have a common denominator: the customer. More specifically, the need to know who the customer is and validate their...
As Britain heads into a cold snap homes are turning up the heat and energy usage is soaring. But is it Jack Frost turning the dial or is it an impersonator? How hot will the fraudster be during the...
Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each...
Most companies offer consumers the opportunity to access accounts via multiple avenues, including Web, mobile, in-store and call centre. Whilst convenient for consumers, the challenge for businesses...
In the past, marketing and sales teams were seen as the collectors and custodians of information about the...
Earlier we reviewed the compelling objectives of risk vs. product and marketing. There is no hiding the objectives of both differ greatly between them. This doesn’t, however, mean that a joint...
Fraudsters act fast, and companies must at least keep pace (and preferably be a step...
Fraudsters hide in plain sight, blending in with legitimate customer traffic – just like their comic counterpart ‘Wally’. With so many people following the same journey it can be a challenge...
Business growth depends on opening new channels, expanding offerings, and extending into new geographies and markets — all whilst maintaining a positive customer experience that is relevant and...