Insurance

An evolving fraud landscape, disparate data sources and systems, frictionless digital customer journeys – how does the insurance industry stay ahead of such a fast-paced market? That’s where we come in; our experts can help you keep up to date with the latest trends and issues in insurance. Whether it’s managing data to create a single customer view, using analytics to create competitive advantage or finding the best ways to manage fraud, our Latest Thinking pages contain all you need to keep up to date with the insurance market.

How data and automation can support your customer’s insurance journey

Data, automation and decisioning to deliver a seamless digital customer experience for insurance. Today’s customer expects a frictionless and personalised customer journey – available anywhere,...

Video - Aug 2019
Webinar: How data contributes towards affordability checks for the insurance…

Financial inclusion, including affordability, is a core priority of regulators and businesses. Being able to offer the best-in-class experience and make accurate decisions is integral and an ongoing...

Webinar - Jul 2019
How insurance contributes towards financial inclusion and affordability

Financial inclusion, including affordability, is a core priority of regulators and businesses. Being able to offer the best-in-class experience and make accurate decisions is integral and an ongoing...

Blog - May 2019
Understanding the supply chain of a decision

How insurance contributes towards financial inclusion and affordability Financial inclusion, such as affordability, is a core priority of regulators and businesses and is causing change. With changes...

Whitepaper - May 2019
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Experian and Saga win bronze for Business Partner of the…

Last week, Saga Services Ltd and Experian won the bronze award for Business Partner of the Year at the Insurance Times Awards 2018 . Ste Teeling, Head of Financial Crime – Saga Services Ltd and...

Blog - Dec 2018
Two colleagues having a conversation in the office.
Case study: Saga services

Saga sees instant savings from using Experian’s fraud solutions in their processing. Saga is a British company focused on supporting the needs of those aged 50 and over and currently serves more...

Case Study - Sep 2018
The open data opportunity for insurers

Outside of banking, many people’s knowledge of ‘Open Banking’ is quite sparse. I would define Open Banking as two things:  The use of APIs to share bank statement data: everything a consumer...

Blog - Jul 2018
Two colleagues having a conversation in the office.
How advanced analytics can help insurers extract insight from data…

Technology is enabling more data to become available for a variety of different purposes. The volume and veracity of data available to us today is huge and analytics has helped us to draw more...

Video - Jun 2018
How data can help you get closer to your customers

It is unimaginable to build a digital strategy without ensuring your data is of quality, having a single customer view is also key.   In this short video, Richard Howells, Director of Insurance,...

Video - Jun 2018
To enhance customer experience, investment is required in new resources

Richard Howells, Director of Insurance, Wealth, Life and Pensions at Experian, articulates how Experian’s research with Forrester uncovered where big investments are required to enhance business...

Video - May 2018
How data enables more opportunities for insurers

“Customer behaviour is being formed outside of the markets we specialise in and the customers’ expectations are incredibly high because of this. We need to think differently about the data...

Video - May 2018
How, and why Experian created the iCache and the benefits…

Insurance application fraud is on the rise. With a 12% leap in 2014-15 alone, it’s a real risk, but one you can avoid. Experian have a vast amount of data to help reduce any risks, helping insurers...

Video - May 2018