Insurance

An evolving fraud landscape, disparate data sources and systems, frictionless digital customer journeys – how does the insurance industry stay ahead of such a fast-paced market? That’s where we come in; our experts can help you keep up to date with the latest trends and issues in insurance. Whether it’s managing data to create a single customer view, using analytics to create competitive advantage or finding the best ways to manage fraud, our Latest Thinking pages contain all you need to keep up to date with the insurance market.

Two colleagues having a conversation in the office.
How advanced analytics can help insurers extract insight from data…

Technology is enabling more data to become available for a variety of different purposes. The volume and veracity of data available to us today is huge and analytics has helped us to draw more...

Video - Jun 2018
How data can help you get closer to your customers

It is unimaginable to build a digital strategy without ensuring your data is of quality, having a single customer view is also key.   In this short video, Richard Howells, Director of Insurance,...

Video - Jun 2018
To enhance customer experience, investment is required in new resources

Richard Howells, Director of Insurance, Wealth, Life and Pensions at Experian, articulates how Experian’s research with Forrester uncovered where big investments are required to enhance business...

Video - May 2018
How data enables more opportunities for insurers

“Customer behaviour is being formed outside of the markets we specialise in and the customers’ expectations are incredibly high because of this. We need to think differently about the data...

Video - May 2018
How, and why Experian created the iCache and the benefits…

Insurance application fraud is on the rise. With a 12% leap in 2014-15 alone, it’s a real risk, but one you can avoid. Experian have a vast amount of data to help reduce any risks, helping insurers...

Video - May 2018
How the iCache benefits insurers through enhanced insight

“The benefits of iCache are that we are providing a lot of insight for the insurer throughout to make better decisions about the customer.” These decisions are around a number of things, such as...

Video - May 2018
How can a single customer view help insurance providers better…

A single customer view can help you reduce the threat of fraud, appropriately communicate with your customers, and, better engage with them too. In turn, this can lead to longer relationships with...

Blog - Nov 2017
The Pensions Dashboard – is it a revolution for the…

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts in one...

Blog - Oct 2017
Guest blog: How insurers are helping to protect their customers,…

Where are customers moving in terms of connected devices in the home? Our insight is that customers want to control and protect their environment – think smart lighting, security devices and...

Blog - Aug 2017
Guest blog: How machine learning can better equip insurers

From simple one-way analysis to generalised linear models (GLMs) and data enrichment, the insurance industry is still evolving. Machine learning is the next step. It’s already transforming major...

Blog - Aug 2017
Guest blog: The 3 steps for an effective change programme

We’re all aware of how many opportunities there are for us in the insurance sector. But in a large corporate with established systems and processes, effecting change can be...

Blog - Jul 2017
Guest blog: Fraud and the insurance customer journey

Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as...

Blog - Jul 2017