Insurance

An evolving fraud landscape, disparate data sources and systems, frictionless digital customer journeys – how does the insurance industry stay ahead of such a fast-paced market? That’s where we come in; our experts can help you keep up to date with the latest trends and issues in insurance. Whether it’s managing data to create a single customer view, using analytics to create competitive advantage or finding the best ways to manage fraud, our Latest Thinking pages contain all you need to keep up to date with the insurance market.

In a truly digital economy, are Life and Pensions markets…

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...

Blog - May 2017
Know your customer: How a single customer view can help…

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....

Blog - May 2017
Adopting customer-centric processes for a better customer experience

Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and...

Blog - May 2017
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Customer retention is a growing challenge for Life and Pension…

How do you provide the best customer experience if you cannot get in touch with your lost...

Blog - May 2017
How will Wealth, Life or Pension providers find and win…

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy...

Blog - Apr 2017
Pension fraud – affecting more people than ever

Customer expectations and regulatory change has led to increased responsibility on the provider to protect against pension fraud. Pension freedoms have created greater flexibility and access for...

Blog - Feb 2017
Five key reasons why pensions firms must digitise

With its over adherence to paper-based processes the pension sector has struggled to keep pace with the movement of the times – but that’s something it can no longer afford to...

Blog - Feb 2017
A data arms race: the future of Wealth, Life, and…

The Wealth, Life, and Pensions market is moving – and quickly. Once it was the sedate end of the financial sector, with policies and investments sold in ranges and at a pace that suited providers,...

Blog - Dec 2016
What’s the score with broker data enrichment?

Looking to safeguard your customers and yourselves against fraudulent activity? Are you committed to getting the most competitive quotes to people? Broker data enrichment could provide the...

Blog - Dec 2016
Pension providers’ concerns: engagement, cybercrime, going digital

The general public in the UK is clamoring for new digital services and has an expectation that all facets of their lives should, in one way or another, be manageable through desktop or mobile. This...

Blog - Nov 2016
In future, what will customers expect from pension providers?

The savings gap in the UK is significant. People are not putting enough aside to see them securely through the latter part of their lives and need to be encouraged to take financial planning more...

Blog - Nov 2016
Driverless cars will reshape motor insurance – and this is…

Driverless cars will become a reality in the near future. The change will be global and of seismic proportions - and one of the most significant knock-on effects will be how insurers adapt to the...

Blog - Nov 2016