Life and Pensions

Trust: The Future Of Business

Create ways to reconnect with lost customers Trust is essential, because of the personal nature of how we interact with firms, and because it is a predictor of advocacy and future business....

Report - Jul 2019
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Rising persistent debt and arrears stems a need for lenders…

The financial services sector has a huge opportunity to better understand each applicant and customer today. The rise of data, and requisite analytical and technological power, provide new...

Blog - Feb 2019
Pensions Dashboard – what are the key challenges for the…

Marie Walker of Finance Edge asks Richard Howells, Director of Insurance, Wealth, Life and Pensions at Experian UK & Ireland, to discuss some of the issues for the industry with the pensions...

Blog - Oct 2018
In a truly digital economy, are Life and Pensions markets…

Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...

Blog - May 2017
Know your customer: How a single customer view can help…

Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....

Blog - May 2017
Adopting customer-centric processes for a better customer experience

Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and...

Blog - May 2017
How will Wealth, Life or Pension providers find and win…

A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy...

Blog - Apr 2017
Moving on from paper: simple changes can make big differences…

Across the Life Assurance and Pensions sectors there is a handful of companies with a good standard of digital take-up – some have decent individual-facing websites, while others have impressive...

Blog - Aug 2016