Trust: The Future Of Business
Create ways to reconnect with lost customers Trust is essential, because of the personal nature of how we interact with firms, and because it is a predictor of advocacy and future business....
Rising persistent debt and arrears stems a need for lenders…
The financial services sector has a huge opportunity to better understand each applicant and customer today. The rise of data, and requisite analytical and technological power, provide new...
Pensions Dashboard – what are the key challenges for the…
Marie Walker of Finance Edge asks Richard Howells, Director of Insurance, Wealth, Life and Pensions at Experian UK & Ireland, to discuss some of the issues for the industry with the pensions...
In a truly digital economy, are Life and Pensions markets…
Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...
Know your customer: How a single customer view can help…
Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....
Adopting customer-centric processes for a better customer experience
Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and...
How will Wealth, Life or Pension providers find and win…
A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy...
Moving on from paper: simple changes can make big differences…
Across the Life Assurance and Pensions sectors there is a handful of companies with a good standard of digital take-up – some have decent individual-facing websites, while others have impressive...