responsible lending

Utilities podcast – Smart Meters

Get on-demand access to our on-going series of podcasts, delivered by our industry...

Blog - Sep 2013
Nearly half of UK adults abandon online transactions

Online transactions abandoned after customers get frustrated at the length and complexity of identity validation and security...

Blog - Sep 2013
Is growth on the horizon?

Revised forecasts for GDP indicates that growth - albeit gradual - may well be on the horizon....

Blog - Aug 2013
Improving conditions allow mortgage approvals

The economic environment is beginning to show some signs of revival despite underlying fragility - reflected by improving conditions for mortgage...

Blog - Aug 2013
The real view of a customer journey

Banking is integral to your customers' lives, and how you choose to engage with them is an integral part of the relationship’s...

Blog - Aug 2013
Reducing Home Move churn and outstanding debt in utilities

In the utilities sector, it is estimated that around £1.5 billion of debt is created during the home move process....

Blog - Aug 2013
Anglian Water delivers new industry-leading debt management programme, saving more…

New approach to collections and debt saves Anglian Water over...

Blog - Jul 2013
Device proliferation – Ready or not, here it comes

At the end of 2012, the world reached a tipping point which saw the volume of connected devices surpass the human population. Behind this explosion is the rise of mobile consumer electronics and...

Report - Jul 2013
Be prepared to dig deeper to challenge customers for proof…

Identity IQ provides electronic verification and security by quizzing customers questions randomly generated from a pool of more than 80...

Blog - Jul 2013
Global identity verification strengthened with new international data sources

International coverage for identity verification extended with the addition of comprehensive and reliable customer data from Denmark and the...

Blog - Jun 2013
Understanding the fraudsters’ modus operandi

Thanks to first-hand interviews with both convicted and unconvicted fraudsters we’ve built up a critical insight into ‘the fraudster’s modus...

Blog - Jun 2013
Join our Utilities analytics webinar – Guide to scorecards

Reduce customer churn, tackle change of supplier issues, enhance win back and retention within...

Blog - Jun 2013