Avoiding the hidden costs of consumer onboarding
When it comes to new customers, poor onboarding processes can result in a nightmare of escalating costs to your business. Signing up new customers should be simple. Get it wrong and you can run into...
Retail spending remains healthy a month before the festive peak
November saw growth of 0.2% (month-on-month) in retail sales volumes. In the three months leading up to October volumes were up 2.1%. This is the biggest increase since Q4 (October, November and...
Cash-savvy millennials out-saving their free-spending parents
New research from our Millennial Me & My Money report, reveals nearly half that (45%) of Millennials (18-34 year olds) manage to save at least a quarter of their disposable income every month -...
Changing retail trends – four day Black Friday and Cyber…
Check out this article to see what happened in retail over the Black Friday and Cyber Monday weekend and to understand what this shift in consumer behaviour could mean for...
Web sees spending increase as Black Friday shoppers shift their…
With the dust settling after Black Friday 2015 we take a look at what happened online and put forward suggestions on what the rest of 2015 holds for...
Get involved with Black Friday and Small Business Saturday
Black Friday is an American tradition and takes place the day after Thanksgiving which is the fourth Thursday in November. This year, it falls on Friday 27th November. It’s become the biggest...
Romford shows strongest business growth in Britain
Our research* has found Romford, a North East London town, is leading the way in the SME market and showing strong growth in business sales and numbers. It ranked the highest in terms of percentage...
Should SMEs join the 5p plastic bag charge?
The 5p plastic bag charge was introduced in England on Monday 5th October, the last in the UK to apply the scheme having already been introduced to Scotland, Wales and Northern Ireland. The English...
Buoyant September retail sales data support Experian’s view that consumers…
Today’s release from the Office for National Statistics (ONS) showed that Retail Sales volumes grew by 1.9% in September, the biggest monthly gain since December...
The reciprocation phenomenon and a cheese museum – marketing psychology
Reciprocation is a useful tactic for marketers. As humans we often feel the need to repay what we receive. In this article we delve into what it means for marketers and how best to implement...
The future of retail – personal shoppers for all?
The retail marketing landscape is rapidly evolving - but what is it evolving into? In this article Andy Saville outlines why and how this may look a lot like everyone having their own personal...
Experian expects retail sales volumes to pick up in the…
Retail sales continue to grow but the pace has eased markedly from the exceptional rate seen earlier this year. However Experian anticipates that the growth rate will pick up over the next few...