Tracing

Case Study: Aegon reunite lost customers with pension funds

Aegon use Experian’s tracing solutions to help find uncontactable customers and reunite them with assets owed to them. Tracing lost or ‘goneaway’ customers is a challenge faced by many...

Blog - Jan 2020
Trust: The Future Of Business

Create ways to reconnect with lost customers Trust is essential, because of the personal nature of how we interact with firms, and because it is a predictor of advocacy and future business....

Report - Jul 2019
Most regulation focuses on the customers and regulations across markets…

As regulators focus on the customer it means different market regulations are becoming largely similar. It is creating a uniform set of standards – let’s look at how: The GDPR requires every data...

Blog - Jul 2018
Utility companies: Reunite your customers with more than £400 million…

Ofgem report that there's over £400 mllion in customer funds held in closed accounts and are urging energy companies to reunite customers with these funds. This presents a huge...

Blog - May 2018
older-couple-in-kitchen
Customer retention is a growing challenge for Life and Pension…

How do you provide the best customer experience if you cannot get in touch with your lost...

Blog - May 2017