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Trust: The Future Of Business

Create ways to reconnect with lost customers Trust is essential, because of the personal nature of how we interact with firms, and because it is a predictor of advocacy and future business....

Report - Jul 2019
Most regulation focuses on the customers and regulations across markets…

As regulators focus on the customer it means different market regulations are becoming largely similar. It is creating a uniform set of standards – let’s look at how: The GDPR requires every data...

Blog - Jul 2018
Utility companies: Reunite your customers with more than £400 million…

Ofgem report that there's over £400 mllion in customer funds held in closed accounts and are urging energy companies to reunite customers with these funds. This presents a huge...

Blog - May 2018
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Customer retention is a growing challenge for Life and Pension…

How do you provide the best customer experience if you cannot get in touch with your lost...

Blog - May 2017