Marie Walker of Finance Edge asks Richard Howells, Director of Insurance, Wealth, Life and Pensions at Experian UK & Ireland, to discuss some of the issues for the industry with the pensions...
Forty years ago, the customer expectation in the Life and Pensions market was that once a policy was sold an agent would come to the door at regular intervals to collect premiums – well, it’s not...
Across all industries, customers now expect fast, convenient, personalised responses from their service providers – across multiple channels....
Most customers are no longer satisfied with a single annual statement, which is commonly one of the only pieces of correspondence pension providers have with their customers. They now want, and...
How do you provide the best customer experience if you cannot get in touch with your lost...
A generation ago, if you needed to grow a customer base you would put a fleet of new salesmen on the road – if only business was that easy...
Customer expectations and regulatory change has led to increased responsibility on the provider to protect against pension fraud. Pension freedoms have created greater flexibility and access for...
With its over adherence to paper-based processes the pension sector has struggled to keep pace with the movement of the times – but that’s something it can no longer afford to...
The Wealth, Life, and Pensions market is moving – and quickly. Once it was the sedate end of the financial sector, with policies and investments sold in ranges and at a pace that suited providers,...
Of all the topics likely to keep the Chief Risk Officers of large financial institutions awake at night, data security ranks pretty highly – and with more customer information appearing online each...
Increasingly, a range of websites offer users the option of logging-in with either their Google or Facebook details. Why? Well, it ensures the user only has to remember one set of credentials and it...
The savings gap in the UK is significant. People are not putting enough aside to see them securely through the latter part of their lives and need to be encouraged to take financial planning more...