The economy is fluctuating to such a degree that without the proper data and insight, trying to plan accordingly is nigh on impossibility. How can you help your customers before they become delinquent? Lenders need to be proactive in planning for potential spikes in arrears. You need the data to be able to allocate resources where they are most required. Through Experian’s Arrears Foresight tool, we can provide you with a granular view of your portfolio. Using variables such as unemployment indicators (at a regional and sectoral level) and income shock, we can help clients identify vulnerable customers before their financial situation worsens.

The benefits at a glance:

  • Identify those customers worst affected by a change in income can help shape any pre-emptive action
  • Emergency payment holidays can be a precursor to delinquency. Identifying these customers can aid communication stratergies
  • Identify customer segments at risk of unemployment can help clients better forecast potential losses.
  • Be able to see a credit risk score for every customer to tailor your portfilio
  • Stress testing against possible future economic scenarios will help you better plan and prepare.
  • Recieve insight into who your most vulnerable customers are - at a portfolio, regional or sector level
  • Allocate resource where it’s most required
  • Reduce bad debt By taking pre-emptive action before a customer’s financial situation deteriorates
  • Identify and support your vulnerable customers

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With help from Experian’s tracing solutions, we were able to reduce our ‘goneaways’ back book and reunite more of our customers with funds owed to them. This solution helps us work towards our original purpose of helping people take responsibility for their future and achieve a lifetime of financial security. The communication with Experian throughout the project was fantastic and we’re pleased with the results.
Sarah Simpson, Aegon

Functionality that delivers your goals

Our Arrears Foresight tool brings together unemployment forecasts, the latest credit insights on the UK market, as well as traditional credit risk indicators in the form of Delphi for Customer Management (DCM) scores. We also have an award-winning Economics team available to help you better understand future trends and scenarios.

We segment your portfolio based on a number of variables and then model their risk exposure. This is presented back to you via Tableau where we use a red, amber, green status to visually indicate where your focus should be. This can be done at a portfolio, regional or sector level. You’ll also get an overall probability of default as well as the volume and value of arrears predicted within a given portfolio.

Product Specification

Free Demo

Yes, available.

Demo options



Cloud based

Data integrations

Custom Integration available

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Experian Arrears Forecasting Product Guide

Better understand your customers’ financial situation to support their individual needs, reduce bad debt and manage economic uncertainty

Download Product Sheet