Delphi for Customer Management helps you identify changes in your customers’ credit behaviour, by letting you see details of each customer’s credit use and repayments to make more informed decisions, whether you’re growing the account or managing risk.

The benefits at a glance:

  • Manage credit limits and interest rates responsibly and fairly, reflecting customers’ individual circumstances
  • Predict and manage defaults more effectively, so you can help customers who may be getting into financial difficulty
  • Increase certainty on default rates and capital requirements calculations
  • Improve return on investment by marketing to ‘good’ customers with the most appropriate products for their needs
  • Make better use of budgets, by not promoting products to people who’ve already taken that product elsewhere
  • Respond quickly to customer requests for new products or changes in credit limit and interest rate, improving customer experience

Tell us about you and your company’s needs:

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With help from Experian’s tracing solutions, we were able to reduce our ‘goneaways’ back book and reunite more of our customers with funds owed to them. This solution helps us work towards our original purpose of helping people take responsibility for their future and achieve a lifetime of financial security. The communication with Experian throughout the project was fantastic and we’re pleased with the results.
Sarah Simpson, Aegon

Functionality that delivers your goals

Experian’s Delphi for Customer Management scorecard can help you to better understand your customer’s financial status, at any time. Life can be full of twists and turns, and with these twists and turns, financial situations may change for the better or for the worse. With Delphi for Customer Management you can have access to extensive data that helps you to understand how your customer’s financial health is faring. Understanding the credit health of your customers using Delphi for Customer Management is advantageous to any credit provider who wishes to nurture long term and responsible relationships.

Product Specification

Free Demo

Yes, available.

Demo options

Live, Video

Deployment

Cloud based

Data integrations

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Delphi for Customer Management

Identify changes in your customers’ credit behaviour to manage your relationships effectively

Download Product Sheet

FAQs