In this digital age, where circumstances and customer expectations demand online onboarding, how do you ensure a seamless user experience, while keeping bad actors at bay?
The benefits at a glance:
A rapid customer onboarding journey means increased first-time pass rates and happier customers
Immediately identify fraudsters early in the onboarding process without disrupting the journey for genuine customers
Validating personal contact data at the point of entry to support you in building a 360 view of your customers, leading to better business decisions
Ensure you are selling products to customers of the appropriate age and that you are adhering to the paperless BACS direct debit scheme
Verify and validate application data in real time
Experian CrossCore compatible
Tell us about you and your company’s needs:
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With help from Experian’s tracing solutions, we were able to reduce our ‘goneaways’ back book and reunite more of our customers with funds owed to them. This solution helps us work towards our original purpose of helping people take responsibility for their future and achieve a lifetime of financial security. The communication with Experian throughout the project was fantastic and we’re pleased with the results.
Sarah Simpson, Aegon
Functionality that delivers your goals
Getting your new customers signed up quickly and efficiently is just as important as ensuring dishonest or prohibited people are stopped from progressing. You need confidence that a customer is who they say they are. That they live at their given address. That they are old enough to purchase your products. That their bank account details are real and their own. Experian Digital Onboarding checks multiple data points to ensure a new potential customer is really who they say they are; without impacting the customer application journey.
Custom Integration available
Protecting against fraud whilst delivering the experience your customers demand