Experian Consumer Onboarding

Enquire now

Seamlessly verify and validate your customers' data in real time

Getting your new customers signed up quickly and efficiently is just as important as ensuring dishonest or prohibited people are stopped from progressing.

You need confidence that a customer is who they say they are. That they live at their given address. That they are old enough to purchase your products. That their bank account details are real and their own.

You need a solution that will verify the identity of your customers, without slowing down or adding friction to their onboarding journey or purchase process.

Discover our Consumer Onboarding Solution

How can Consumer Onboarding help you?

Reduce time and friction to onboard

A rapid customer onboarding journey means increased first-time pass rates and happier customers.

Identify and reduce fraud

Immediately identify fraudsters early in the onboarding process without disrupting the journey for genuine customers.

Improve data capture

Validating personal contact data at the point of entry to support you in building a 360 view of your customers, leading to better business decisions.

Due diligence

Ensure you are selling products to customers of the appropriate age and that you are adhering to the paperless BACS direct debit scheme.

How does Experian Consumer Onboarding work?

Consumer Onboarding Journey Infographic

With tools available via API or screened access, our solution:

  1. Cleanses and fixes contact data e.g. address, email and mobile
  2. Verifies bank account information
  3. Verifies the customer is who they say they are and that the details they’ve given are linked to them
  4. Approves, refers or declines a request based on your prerequisites