Customer service

Everything we do at Experian is geared around our customers – both businesses and individuals. And in a customer service role, you’ll be the one building the relationship with them.

To succeed in customer service, you’ll get satisfaction out of helping people, whether that means giving them the information or advice they need or finding a way to resolve a problem. You’ll be professional and proactive, with a willingness to take personal ownership of tasks and deliver the required results. You’ll also thrive in a lively, fast-paced environment.

Jasmine - Customer Care team

‘As a department, I think we're good at finding what works best for you – helping you find your niche. There are always opportunities to move and space to grow if that’s what you want.’

Jasmine, Senior Customer Care Representative

Career paths and roles

You could begin in a support role and progress to become a customer representative, a specialist advisor, or an analyst. Next, you might move into a more senior or team management role.

Along the way, you’ll get on-the-job training, coaching and support materials, plus access to apprenticeship programmes, internal secondments or external qualifications.

Customer services

Liaise with and support our business customers. Build relationships, deliver a high standard of service and seek out opportunities to increase business and recommendations.

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Client technical

Deliver more specialist technical support, dealing with customers’ queries and issues quickly and efficiently. Perfect for those with a customer focus and an analytical mind.

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Client implementation

Help our clients integrate our products into their own systems – planning and implementing the launch, minimising disruption to their operations and providing ongoing support.

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Customer service operations

Help coordinate our services across customer service operations, ensuring we meet both customer demand and our own high standards of quality and efficiency.

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Consumer service

Deal directly with customer calls and correspondence, update consumer information, coordinate investigations into data disputes and deal with credit report queries.

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Ready to get started?

Let’s create a better tomorrow together. Search our roles and apply today.

Diversity and inclusion

We believe our differences are things to be celebrated, and that the diversity of our workforce is a big part of our global success. We want everyone to succeed with us, regardless of their age, gender, sexuality, ethnicity, physical ability, experience or thinking style. We also look to adopt progressive policies, such as flexible working hours, to accommodate people’s individual circumstances.