What can we help you with?

Cancel CreditExpert

Please note: if you have reactivated your CreditExpert membership within the last 14 days, you can't cancel your membership online. You'll need to contact us by phone, email or post.

Cancel CreditMatcher

  1. Log in to your Experian account as normal
  2. Go to "My Account" and then "Experian Account Management"
  3. Choose "Experian ID Settings"
  4. Select "Cancel Experian ID Closure" and follow the steps on the page

Cancel ProtectMyID

Email customerhelp@protectmyid.co.uk.

We do our best to ensure that the information in your credit report is accurate and up to date. If you've spotted an error, there could be a number of reasons for this.

Information received from lenders and other sources can take 4-6 weeks to show on your report. If you've recently registered on the electoral roll, it can take a few months to show up on your report.

If you have concerns that something else is wrong on your report, please contact the lender directly or get in touch.

If you've forgotten your username or password, go to the login page and click "Forgotten your username" or "Forgotten your password" and follow the instructions.

If you've forgotten your memorable word, log in with your username and password as normal. When you reach the memorable word page click on the "Forgotten your memorable word" link and follow the instructions.

If you have forgotten all your login details, contact us.

Contact CreditExpert Contact CreditMatcher

My account is locked

In order to unlock your account, you need to reset both your password and your memorable word.

Go to the login page and click on "Forgotten your password" and follow the instructions. When you reach the memorable word page click on the "Forgotten your memorable word" link and follow the instructions. Once you have reset your password and memorable word, your account will be unlocked.

Contact us

Which product do you want to talk to us about?

CreditMatcher lets you compare credit cards, loans and mortgages, and gives you your Experian Credit Score.

When you contact us, please provide us with:

  • Your customer reference number (this can be found in your account and on any letter or email from us)
  • Your full name
  • Date of birth
  • Your address
  • The email address that you signed up with

For security purposes, please contact us from the email address registered on your CreditMatcher account.

CreditExpert lets you check your Experian Credit Score, view your full Experian Credit Report, help protect your identity and get help from our experts.

When you contact us, please provide us with:

  • Your customer reference number (this can be found in your account and on any letter or email from us)
  • Your full name
  • Date of birth
  • Your address
  • The email address that you signed up with
  • Online Contact Form
  • Log in
  • Click "Contact Us"
  • Address
  • CreditExpert
  • PO BOX 7710
  • Nottingham
  • NG80 7WE
  • Phone
  • 0344 481 0800 or
  • 0800 013 88 88

Monday to Friday 8am to 7pm.
Saturdays 8am to 4pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages. 0800 numbers are free to call from UK landlines and mobiles but calls from business mobile phones may be chargeable.
Calls may be recorded for training and monitoring purposes.

For security purposes, please contact us from the email address registered on your account.

ProtectMyID helps customers avoid identity fraud and deal with it if it happens.

  • Phone
  • 0344 481 0001
  • Address
  • ProtectMyID
  • PO BOX 9639
  • Nottingham
  • NG80 1AE

Monday to Friday 8am to 7pm.
Saturdays 8am to 4pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages.
Calls may be recorded for training and monitoring purposes.

With Autocheck you can find out if the car you’re buying has been written off, has outstanding finances or has been stolen.

  • Phone
  • 03330 000 178
  • Address
  • AutoCheck Service Support
  • The Sir John Peace Building
  • Experian Way
  • NG2 Business Park
  • Nottingham
  • NG80 1ZZ

Monday to Friday 9am to 5pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages.
Calls may be recorded for training and monitoring purposes.

Click here if you want to order your £2 Statutory Credit Report.

Please include the credit reference number and your contact details when contacting us. Note that we can only resolve your £2 Statutory Credit Report disputes by email or post.

  • Address
  • Customer Support Centre
  • Experian Ltd
  • PO BOX 9000
  • Nottingham
  • NG80 7WF

Not happy with an Experian product or service?
Get in touch:

  • Phone
  • 0344 481 0800 or
  • 0800 013 8888
  • Address
  • Customer Relations Team
  • Experian
  • PO BOX 8000
  • Nottingham
  • NG80 7WF

Monday to Friday 8am to 7pm.
Saturdays 8am to 4pm.
Calls to 0344 numbers are charged at the national UK landline rate and are usually inclusive of monthly phone contract packages.
Calls may be recorded for training and monitoring purposes.

Complaints Data

To find out more about the number of complaints we've received and how many we upheld, visit our complaints data pages:

View Experian Ltd complaints data
View Motorfile Ltd complaints data