Our focus is helping our customers, the wider community and our people through the Coronavirus outbreak and beyond.

While your health and welfare are top priorities, you may also be really concerned about how this challenging time might affect your finances and your ability to manage them. That’s why we want to offer some guidance and keep you updated and informed on the ongoing changes.

What should I know?

Payment holidays

Since last March, millions of people have taken a temporary payment holiday on their mortgage, credit card or loan payments. The Financial Conduct Authority (FCA) advised lenders to offer payment holidays to people who were struggling to meet monthly payments due to coronavirus.

The deadline to apply for a payment holiday has now passed – you will only be able to access a payment holiday if you applied before 31 March 2021.

If you’re currently on a payment holiday, you can extend it up to 31 July 2021, as long as that doesn’t take you over the six month payment holiday limit.

Agreed payment holidays up to a maximum of six months won’t be registered on your credit report, protecting your credit score. (It’s important to agree it with the lender first – don’t cancel any direct debits or payments until you have).

Remember that you’ll still be charged interest during a payment holiday. The interest will be added to your total balance, so your minimum payment might go up once the payment holiday ends. For this reason, it’s important you speak to your lenders about your situation, and how you can make monthly payments once they restart.

If you’ve missed the payment holiday deadline, there is still help available in the form of ‘tailored support’.

Tailored support for borrowers

Now the payment holiday deadline has passed, lenders will typically offer ‘tailored support’. The support you are given will depend on your circumstances.

For mortgage holders, tailored support could include a pause or reduction in payments, or changing the terms of your mortgage. For those struggling with loan or credit card payments, tailored support could involve pausing or reducing payments, or agreeing an affordable repayment plan.

If you’re struggling with payments for any type of credit, check what help your lender offers.

Be aware that if your tailored support results in you pausing or reducing your regular payments, this is likely to appear on your credit report in two ways.

Firstly, an arrangement ‘flag’ will appear on your report for three years after the arrangement ends.

Secondly, you’ll probably see ‘arrears’ on your credit report if you’re not making the minimum payment set in the original agreement. (‘Arrears’ means the amount of money you owe and should have paid earlier).

These changes to your report may affect your chances of getting accepted for credit.

Lenders should explain how any support they offer may impact your credit report. You should try to meet your regular payments if you can and only ask for support if you really need it. Interest will still be charged for the duration of your mortgage payment holiday so this could mean an increase in your future monthly mortgage payments, or an extension to your mortgage term.

As well as the payment status of your accounts, lenders can also take account of many other credit score factors, such as your total level of unsecured debt (for example, the balance of any credit cards, personal loans and overdrafts) and how heavily you’re using your credit cards (your credit utilisation).

Updated guidance on being furloughed

The Coronavirus Job Retention Scheme allows firms to temporarily freeze employment for those who can’t work due to the outbreak. For the duration of the employment freeze, the government will pay 80% of furloughed staff’s salary - up to £2,500 per month. Following the announcement of new emergency measures due to the pandemic, the government has extended this furloughing scheme again to last until the end of September 2021.

You need to have been on your company’s payroll on 30 October or before to be eligible. If you have been made redundant, you can be rehired and furloughed. This applies if you were employed on 23 September and have since been made redundant or left your position voluntarily.

See the latest government advice and guidelines on being furloughed.

If your employer is offering you unpaid leave or redundancy because they can’t afford to put you on furlough, you can ask them to consider offering you delayed pay. It’s a matter between you and your employer, and is best confirmed via a formal agreement.

Support for the self-employed

There is also support available if you are self-employed via a scheme called the Self-employed Income Support Scheme (SEISS).

A new fourth SEISS grant covers the period from February to April, and will be worth 80% of three months’ average trading profits, up to a maximum of £7,500. The grant will be available to claim from April.

There will also be a fifth (and final) SEISS grant, covering May to July. The value of the fifth grant will depend on your turnover:

  • For those who have suffered a 30%-plus fall in turnover, the grant will cover 80% of three months’ average trading profits (up to a maximum of £7,500)
  • For those who have suffered less than a 30% fall in turnover, the grant will cover 30% of three months’ average trading profits (up to a maximum of £2,850)

More than 600,000 people, who only became self-employed in the 2019/20 tax year, will also be eligible for these grants. Previously, newly self-employed people were unable to benefit from this support.

Tax relief working from home

If your employer requires you to work from home during the outbreak, and that means you've had increased household bills (eg energy), you're entitled to claim something back.

You can claim tax relief on £6 a week of income. If you’re a basic rate 20% taxpayer, you’ll save about £1.20 a week, or around £62 a year. If you’re a higher bracket taxpayer, you’ll save about £2.40 a week, or around £125 a year.

Even if you’ve just worked at home for a few days, you’re eligible for a whole year’s tax relief for 2021/22. What’s more, if you were eligible to claim for the last tax year (2020/21), you can still claim for that too. This could mean you get around £120 in total as a basic rate taxpayer, or up to £250 if you’re in a higher bracket.

This can be claimed if you’re a full or part-time worker here through the Government’s tax relief website. It’s possible to claim more if you believe your costs are higher than £6 a week, but you’ll need to provide evidence of the cost increases.

If you sort your tax via self assessment each year, you can’t use the tax relief website. But you can claim the allowance as part of your self assessment form.

For claims before lockdown (23 March 2020), you can fill in a P87 form. Either through an online p87 form using your Government Gateway account or by filling out a postal P87 form.

Universal Credit

If you’ve recently been furloughed or made redundant, or you’re self-employed and facing a reduction in income, you could now be eligible for Universal Credit to help you meet your basic living costs. You can find more information on that here.

It’s simple to make an online application for Universal Credit, and means you can avoid the extremely busy phone lines. You may receive a call after you’ve completed your online application to verify your details.

Child benefit

If you have a child under the age of 16 and your income has recently dropped due to redundancy or being put on furlough, you might now be entitled to claim child benefit.

Parents or primary carers are eligible to receive £21.05 (£21.15 from April) a week if you have one child, or £35 a week (£35.15 from April) if you have two children. The benefit is paid every four weeks and you can backdate claims for up to three months. If you or your partner earns over £50,000, you may have to pay back some of the benefit in tax. You can learn more here.

Renter rights

If you’re struggling to pay your rent due to the outbreak, speak to your landlord as soon as possible to let them know your situation and try to work out a repayment plan.

You could also be entitled to financial help with your rent. You can check the assistance being offered by the government for renters during the outbreak here.

Student finance

If you have a child at university or about to start at university this year, and your household income has dropped, let student finance know. The government’s maintenance loan to cover living costs for undergraduates is means-tested depending on household income. If your income is at least 15% lower over this year, you can complete a current year income assessment.

What can I do?

Your existing credit commitments

We know that this is a very difficult time and that many people have been severely affected by the financial impact of Coronavirus, but if you’re able to, it’s really important to pay all of your bills on time so you don’t damage your chances of getting credit in the future. If you can’t do this, try to pay at least the minimum amount due on your credit commitments.

If you think you’re going to struggle to make payments, due to the knock-on effects of the outbreak, please speak to your lender as soon as you can. You can find more details about the help that lenders are offering in our guide here.

You can also get free advice and support with debt from organisations such as StepChange, National Debtline, PayPlan or Citizens Advice.

Household bills

If you’re worried you won’t be able to pay your energy, water, mobile or other monthly bills, contact your providers to see if they offer flexible payment options, such as payment breaks or reductions in bill amounts during the outbreak.

If you’re a prepayment customer and are currently self-isolating, you could benefit from the emergency measure being introduced by providers. You can find more information on that here.

If you’re not driving as much as you usually do and your car is parked at home, the cost of insuring it should be lower. Speak to your insurer to let them know of your lower mileage or consider switching to a provider that only charges you for the distance you drive.

It’s also a good idea to compare energy prices and make sure you’re taking advantage of the best offers available.

If you’re concerned about not being able to pay your council tax bill, contact your local council as you may be eligible for a reduced council tax bill. The Government distributes a hardship fund to councils so that they can support local residents who are struggling with their finances.

Balance Transfer Cards

If you have existing credit card debt, then you could save money by transferring balances to a credit card with lower interest. A small transfer fee may apply but this may reduce your monthly repayments and can help reduce the cost of existing borrowing.

We’ve seen some lenders remove their best credit offers, so it’s a good idea to check your eligibility when applying for credit. This will help you avoid being refused credit and building up multiple credit application (hard) searches. Doing an eligibility check won’t change your credit score or appear on your credit report to lenders. Click here to check your eligibility for credit cards.

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The Bank of England base rate was cut to 0.1% on 19 March. This means that if you’re on a variable or tracker mortgage, you could see your repayment rates fall.

If you have a fixed-rate mortgage, this cut will not affect your monthly payments. However, if you’re coming to the end of your existing fixed-rate agreement, this could be a good time to search for a new offer, as mortgage rates remain at historical lows.

Protect your identity

Unfortunately, we’ve seen a rise in scammers taking advantage of the outbreak to exploit people. We want to encourage you to continue being vigilant with your personal details – particularly online. Visit our guide for more information on how you can protect yourself.


If you've received a suspicious email that looks like a scam, you can now report it to the government's official cyber security department by forwarding the email to: report@phishing.gov.uk. Find more guidance around scams that have appeared during the pandemic in our fraud guide.

Our commitment

The pace of news and information about the virus and its progress can seem overwhelming. As can all the information about the actions being taken by companies, governments and individuals to help us make it through. So, we’ll continue to try to help by summarising and simplifying what you need to know about money and credit, as we as a country work together to get through this.

Information correct as of 5pm 9th April 2021.