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If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.

Please log in to your account and go to the contact us page to contact the member support team.

* Monthly fee applies after trial, new customers only. You may cancel your trial during the 30-day trial period without charge. Free trial period starts on registration - further ID verification may be required to access the full service which may take up to 5 days.

Explore our Help Centre

Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.

Find out how to protect yourself from identity fraud and what to do if you're a victim.

£2 Statutory Credit Report

Provides you with a one-off view of your current and past credit history.

How I can cancel my Experian free trial?


Dear James,


Can you tell me how I cancel my free trial with Experian?



Michelle, Barnsley


Dear Michelle,

To close your CreditExpert membership you simply need to call our freephone cancellation number, 0800 561 0083 Monday to Friday 8am to 7pm or Saturday 8am to 4pm.  We are closed on Sundays. 

 You can also cancel your membership by writing to us.  (August 2012, updated July 2015)


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