Before you install your certificate(s) you need to retrieve their unique reference numbers
and authorisation codes by following the instructions below.
Click here to open the My Account
section of Online Customer Service (OLCS)
Enter your OLCS ID and password, then click Login.
Click on Questions option
Select the hyperlink to the relevant incident (this may be called Authenticate for Public Sector New Customer Application or Authenticate for Public Sector Existing Customer Application)
Scroll to the bottom of the page then click on Attachment
A spreadsheet containing your certificate references and authorisation codes opens.
You will need to print or take note of these details and pass them to the additional users.
Note: Each new user must register as an OLCS user after they have installed their
certificate. The person who submitted the New Customer account form does not need to
register, as they are automatically registered when the account is opened.
2. Install your Security Certificate
Once you have retrieved your certificate codes, you will be able to download and install your certificate from the link below.