Get your FREE Experian credit report and score!*
- Free Experian credit report*
- Free Experian Credit Score*
- Free email and text alerts
- Identity Fraud Expenses Insurance**
- Dedicated UK based call centre
Checking your Experian credit report will not lower your score!
If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
How can I remove multiple insurance searches?
There seems to be multiple searches by insurance companies on my credit report. I pay my car insurance in full – how have they got there and how do I get them removed? Regards.
Lorna, Morfa Nefyn
I suspect what’s happened is that you’ve used a price comparison site to help you find a good deal on car insurance. The comparison site shared your proposal with a wide range of insurers to help you find a great deal and many of these have used credit report data to check your identity and provide you with quotes, which can include the option to pay in instalments. You will have agreed to these checks before you submitted the inquiry, but it’s probably easy to miss, particularly if you’re in a rush. Importantly, these are only quotes and lenders do not see this type of search footprint or use them to calculate credit scores. The only search footprints that can affect credit scores are the one left behind by actual credit applications. So you don't need to worry at all – they’re there purely so you can see who has accessed your data. There’s more advice on this in our credit report searches guide.