Move forward into dynamic decisioning with the company you’ve long trusted for credit risk expertise
For more than 30 years, Experian Decision Analytics has been managing and enriching customer data to help organisations like yours make better credit risk decisions. Our powerful decisioning products and services combine data intelligence, analytics, software, reporting and consulting to turn insights into actions that improve your business' performance.
PowerCurve™ Strategy Management
Better customer decisions are a powerful force for raising business performance. Precisely targeted decisions, consistently executed across the Customer Life Cycle, can drive profitability. To increase the pace of improvement and accelerate return on investment (ROI), however, you need efficient and effective methods of developing and deploying insightful decision strategies. To stay competitive and adapt to dynamic business conditions, you need agile ways of affecting change.
Strategy management systems
PowerCurve™ Strategy Management tightly links strategy design with strategy execution. So you get quick, painless deployments and unmatched performance monitoring, with results mapped back to your individual strategies. This complete loop architecture accelerates your test-and-learn cycles. It also helps you recognise early signs of market and customer behaviour changes so you can more quickly adapt your decisioning strategies to avoid negative impacts and take advantage of opportunities.
Additional speed and agility come from business users having a more direct role in developing and improving decisions. Powerful capabilities that are also extremely easy to use accelerate time to market for new and updated strategies while reducing demands on analysts and IT.
Users can quickly build and refine strategies by dragging and dropping decision-ready data and reusable elements, such as a risk scorecard, a segmentation scheme or a standard calculation from a common repository.
Strategy templates and industry best practices
Accelerate strategy development by providing your users with Experian templates for specific types of customer decisions, such as initial credit line management or pre-collections treatment. Users can copy and modify templates, as well as develop their own, to create an expanding gallery of ready-made strategy content.
PowerCurve Strategy Management
• Easily incorporate new decisioning capabilities into your existing environment
• Drive higher decisioning performance and ROI throughout your organisation
• Accelerate time to market while boosting overall productivity
• Adapt and manoeuvre in ever-changing markets
How the PowerCurve platform enables these capabilities
• Open, modular framework
• Shared data, analytics, software and capabilities across the customer lifecycle
• More focus on a decision-centric approach than current solutions
• Seamless integration and shared capabilities across the customer lifecycle
• Creation and inclusion of new and innovative products
PowerCurve™ Strategy Management tightly links strategy design with strategy execution.
- Decisions and terms can be set and adjusted by the business user, providing the flexibility to ensure the most appropriate decisions are being applied to each customer
- From the desktop, strategies can be implemented across the operation environment to every customer touch point
- Users have complete control to create, maintain and improve strategies
- Through simulation in the analytical environment and Champion/Challenger facilities, strategies can be evaluated and evolved for maximum performance
Drag-and-drop strategy building blocks
The Studio's user interface includes a Content Gallery full of decision-ready data and reusable strategy components. Users can drag and drop population characteristics automatically extracted from the data for use in segmentation. They can also bring standard calculations as well as scorecards and performance metrics directly into their strategies.
Strategy templates infused with Experian knowledge and industry best practices
The Gallery also includes market-tested templates from Experian for specific types of decisions, such as limit increase or identity validation. Users can freely modify and extend the segmentation in these templates and change any split by dragging out a different population characteristic. They can also save their changes as new templates in the Gallery to be reused in future strategies.
Interactive and automated analytics
Assisted Strategy Design is an additional modular capability offering powerful yet accessible analytics to help your business users build higher performing strategies. The analytics provide interactive guidance, making suggestions for the "next best split" as users build out decision trees. They also automatically generate decision trees based on the relative productiveness of all available population characteristics in the data and user-defined tree-growing parameters.
User-controlled, strategy-driven performance monitoring
The Studio puts control of performance monitoring in the hands of your business users. They define the key performance indicators (KPIs) they want to measure. At deployment, instead of having to turn to IT to get monitoring set up on host systems, they simply right-click on the strategy (or any part of it they want to focus in on) and select "Monitor." They can focus reporting on areas they are trying to improve by turning monitoring on/off at the KPI or data item level, and specify a period of time for each of these monitoring targets. They can also rapidly change monitoring as needed if new population characteristics; calculations, steps and KPIs are added to strategies during subsequent refinement cycles.
Strategy-specific performance reporting in the design environment
Performance reports adhere precisely to the strategy's segmentation and KPIs. These results are displayed inside the Studio's graphical design environment, so users can clearly see which parts of their strategies are working well and which need improvement. In addition, PowerCurve™ performance monitoring captures details about strategy execution, such as champion-challenger test groups, that have traditionally been lost in operational reporting. This detail enables users, for example, to drill down into a particular segment to examine why it might be associated with a higher than average bad rate or a lower than expected profit.
A common design environment for all Customer Life Cycle decisioning areas
This new Studio has all of the graphic design, validation and simulation tools you expect from Experian, plus these new features:
• Time-saving drag-and-drop strategy "building blocks." Users quickly build out strategies by dragging and dropping reusable elements, such as a risk scorecard, segmentation by marital status or a standard calculation for ability to pay, from a common repository. They also save time while tapping into Experian knowledge by using market-tested templates with ready-made strategy content reflecting industry best practices.
• Dynamic strategy-driven performance monitoring. The Studio puts control of strategy monitoring in the hands of business users. They no longer have to pull data sets and ad hoc reports or turn to IT to get monitoring set up or changed on host systems. Instead, they simply select from a range of dynamic report styles, which self-configure to match the segmentation characteristics and key performance indicators (KPIs) in the strategy. Once the strategy is deployed, performance monitoring results are displayed inside the Studio, making it easy to see which parts of strategies are working well and which need improvement. Performance monitoring also captures details about strategy execution, such as Champion/Challenger test groups, that have traditionally been lost in operational reporting. This detail enables users to drill down into a particular segment to examine why it might be associated with a higher-than-average bad rate or a lower-than-expected profit.
• Analytics for help in building better strategies. The platform's component-based architecture enables companies to flexibly add enhanced capabilities, such as Assisted Strategy Design. Assisted Strategy Design provides interactive analytic guidance and can also generate decision trees automatically based on user-specified parameters. With this assistance, users without analytics expertise are empowered to build higher-performing strategies, and those with analytics expertise can accomplish more in less time.
Common repositories for shared access to reusable decisioning resources
At the heart of the Decision Analytics platform, common repositories for credit risk decisioning resources help companies share and reuse work and manage strategy versioning and deployment into operations. Implemented in a centralised or distributed architecture, platform repositories comprise:
• Decision solution elements. Anything contained in a decisioning strategy can be stored as a reusable "building block" in a shared solution repository. This includes not only scorecards and standard calculations, such as income estimation, but also summary population characteristics based on data from multiple sources. It might also include segmentation criteria, such as a split (number of credit cards plus limit utilisation) developed for a loan eligibility strategy that might also be useful for a pre-collections strategy.
• Strategy templates. Companies can help their users get a jump-start on strategy design by providing them with ready-made content. This content may include complete strategy templates, infused with Experian knowledge, for specific types of credit risk decisions, such as initial credit line assignment. It could also consist of decision sub-trees (parts of strategies) or even a single cut-off point (e.g., number of credit cards plus limit utilisation). Users can copy and modify Experian templates to create new templates, as well as develop their own templates.
• Performance reporting. Performance monitoring outputs are stored as reports in this repository, from where they can be easily accessed and viewed within the Studio's graphical environment. Report content is specific to the segmentation and KPIs for each strategy and the dynamic report style selected by the strategy designer. Some report styles are specific to a life cycle decisioning area (e.g., delinquency roll rate reports for credit card collections). Others are more generally applicable (e.g., a referral rate analysis report, which could be applied to originations strategy performance monitoring for both credit card and loan portfolios).
What is PowerCurve™?
PowerCurve™ helps companies make the right decisions, across the Customer Life Cycle, in dynamic business environments. This breakthrough decision management platform provides new levels of flexibility, insight, control and agility so you can:
- Easily incorporate new decisioning capabilities into your existing environment. Add just the software and analytics components you need to solve targeted business challenges.
- Drive higher decisioning performance and return on investment throughout your organisation. Share decision-ready data, best practices templates, reusable strategy building blocks and connectivity standards across product lines and Customer Life Cycle functions.
- Accelerate time to market while boosting overall productivity. Put powerful yet intuitive analytics and tools for strategy design, deployment and performance monitoring in the hands of business users. Empower them to assume a larger role in decision management while freeing IT and analysts for other priorities.
- Adapt and manoeuvre in ever-changing markets. Make use of the integrated test-and-learn framework to immediately assess how well customer decisioning is working. Quickly reconfigure strategies as business conditions change.
A unified platform for strategy design and execution, the Decision Analytics platform connects the analytic and operational environments for all customer decisions. The multi-tiered, component-based architecture, built with industry standard technologies, greatly increases your decisioning power:
The Decision Analytics platform cost-effectively fits your needs, from tightly focused to large-scale. Quickly implement what you require to solve a specific business challenge, such as credit card limit management or risk-based pricing. Extend into other product lines and Customer Life Cycle areas when needed, deriving more value from common technologies and shared, reusable decisioning elements as you go.
The Decision Analytics platform enables you to gain more value from internal and external data. Your users don’t have to mine raw data for insights. They simply drag and drop them from a common repository into their strategies. Enhanced strategy design capabilities analyse population characteristics in the data and list them by their predictive power. An integrated data enrichment feature connects to multiple external sources, combining their data to create decision-ready summary characteristics. Strategy templates, infused with Experian knowledge and industry best practices, also reduce the time from data to actionable insights.
The Decision Analytics platform puts control over decision strategy design, deployment, performance monitoring and updating in the hands of business users. For example, they no longer have to pull data sets and ad hoc reports or turn to IT to get monitoring set up or changed on host systems. Instead, they simply select from a range of dynamic report styles, which self-configure to match the segmentation characteristics and key performance indicators (KPIs) in the strategy. They also can change monitoring as needed during strategy updates and refinement.
The Decision Analytics platform gives you the means to make your customer decisioning more alert, nimble and competitive in dynamic markets. Performance monitoring reports correspond exactly to each customer segmentation strategy and KPIs. Gaps between expectations and results provide early alerts to changing market conditions and opportunities for greater gain. Easy-to-use analytics suggest ways to refine segmentation and improve performance.
Consulting is at the heart of every Decision Analytics delivery by Experian. Consultants work with clients at every stage of the project, first to fully understand the business and strategic direction, and then to help design and implement systems and processes that deliver objectives.
Following implementation, Experian consultants work with clients through a structured and regular review program to continually evolve and enhance strategies, so that organisations continue to gain maximum value as their needs change and the business grows. Experian creates a partnership with clients to deliver products and services that address their business challenges for today, and in the future. Bringing a fresh approach and independent viewpoint to every business, it delivers practical solutions that deliver measurable results.
Optimising real-time marketing
Optimisation enhances and exploits all of the inbound marketing systems, processes, analytics and data in place today, enabling fine-tuning of customer contact activities to achieve maximum ROI.
Over indebtedness and responsible lending
As the UK’s leading Credit Bureau, Experian, and its Decision Analytics business, has invested heavily in research and development in this area, specifically looking into ways of enabling lending organisations to extend appropriate levels of credit that ensure benefits to both the lender and the borrower.
Responsible Lending and Affordability
Responsible lending in the unsecured non-prime sector is also discussed. The ability to deliver truly automated responsible lending decisions has implications for all consumer credit markets and some recommendations are given for how this approach could be applied outside the UK.
The issues of marketing optimisation
In a world where there are thousands or millions of customers, multiple touch points and many potential actions or offers, how can organisations ensure that decisions will maximise sales and revenues whilst meeting budget and customer contact policies?
Modelling personal bankruptcy in the UK
High levels of consumer indebtedness and the new provisions around personal bankruptcy contained in the Enterprise Act of 2002 have resulted in significant increases in the number of individual bankrupts in the UK.
The issue has become a high profile topic in the press and is seen as a growing problem for the UK economy. Prompted by this increase and the growing concerns of UK lenders about the bad debt caused by bankruptcy, Experian has carried out extensive research into the issue