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UK’s online identity habits revealed: Have we reached ...

Experian research has revealed a growing divide across generations. This divide is particularly evident in the way the UK population manages its passwords and online identities. The research showed the variation in the way different age groups conduct themselves online. Millennials are at higher risk from online identity fraud...

Read More UK’s online identity habits revealed: Have we reached peak password?
How do you drive a change strategy forward?...

No implementation means no innovation – here’s how to get it right Good intentions and ideas are nice to have, but if a business is unable to turn aspirations into new ways of working, then ultimately positive change is unlikely to hap...

Read More How do you drive a change strategy forward?
Guest blog: The 3 steps for an effective change progra...

We’re all aware of how many opportunities there are for us in the insurance sector. But in a large corporate with established systems and processes, effecting change can be difficult. You exist with systems and processes which have served you well – in our case for over 300 years....

Read More Guest blog: The 3 steps for an effective change programme
Why modernisation is a growth tool for banks...

In the last 12 months, banks have made a significant shift to upgrade and improve their internal infrastructure, with the purpose of streamlining costs and to move away from maintaining expensive legacy systems. The questions we often hear today are ‘what does a re-platforming project look like?’ How can...

Read More Why modernisation is a growth tool for banks
Identity has evolved, the future is all about trusted,...

For many of us, the first time we gained an official identity was with a passport, driver’s licence, or other paper-based document. Over the last 20 years, paper has evolved to electronic data and paper documents are used less often in the verification process. This change has stemmed from...

Read More Identity has evolved, the future is all about trusted, digital IDs
21% of UK businesses have suffered a data breach in th...

This year, more UK businesses of all sizes have invested in response plans than ever before (78%). This shows a greater awareness of cybercrime and a positive step in the right direction. However, when you dig below the surface, our latest research shows that the effectiveness of many of...

Read More 21% of UK businesses have suffered a data breach in the past two years. If your company suffered a data breach, are you really ready?
Guest blog: Fraud and the insurance customer journey...

Today, identity theft is a continuous threat. And fraud is no longer the domain of the individual; it’s rooms of people, working around the clock, stealing as much money as possible. On the flip-side, we’re all working to give customers great experiences. People expect instant fulfilment with one click....

Read More Guest blog: Fraud and the insurance customer journey
Silos just won’t work anymore. But what will? Customer...

Figures show the people in the UK owed £1.532 trillion at the end of April 2017. This is up from £1.485 trillion at the end of April 2016 – an extra £886.84 per UK adult. May’s Office of National Statistics release showed that tepid earnings growth continues to be...

Read More Silos just won’t work anymore. But what will? Customer focus.
Data Breach: The ability to act quickly after an incid...

Know. Prepare. Recover. It is still difficult to comprehend that one in five businesses of all sizes has experienced a data breach in the past two years (21%). Our latest research (carried out by consultancy company ComRes) has shown this. Damage limitation At first sight these figures may seem...

Read More Data Breach: The ability to act quickly after an incident is essential, but only achievable if you have a plan in place