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The way we use data in digital is past its sell by dat...

First off, despite the title, I want to make it clear that it’s not my intention to lecture you on how the way you...

Read More The way we use data in digital is past its sell by date – why, and what needs to change
The Pensions Dashboard – is it a revolution for the Pe...

The Pensions Dashboard has the potential to revolutionise the industry. Why? It provides a mechanism for pension holders to see and manage their accounts...

Read More The Pensions Dashboard – is it a revolution for the Pensions market?
Will you be using voice recognition to authenticate yo...

Voice recognition as a form of identity checking is becoming more widespread. It is currently being explored as a means to undertake simple activities...

Read More Will you be using voice recognition to authenticate your customers? Probably.
Fraud. When is frictionless not frictionless in a loan...

In the race to attract new customers and lending opportunities, consumer credit firms are increasingly attracted to the solution of a frictionless journey. The...

Read More Fraud. When is frictionless not frictionless in a loan application?
What does the world we are entering look like? Innovat...

For me, innovation is bringing new products and services to the marketplace. What I am seeing, certainly in the data driven world, is huge...

Read More What does the world we are entering look like? Innovative, complex and customer-led
6 approaches for building customer trust and gaining c...

As your organisation takes steps to embed Open Banking into your everyday operations, it is important to consider the order of what you need...

Read More 6 approaches for building customer trust and gaining consent for data sharing under Open Banking
PSD2 and the digital journey...

The Payment Services Directive two (PSD2) has been designed to create better fraud protection for online purchases. Card Not Present fraud (payment cards, remote...

Read More PSD2 and the digital journey
We all live in a review culture – why consumer experie...

Customers are demanding. Consumers expect a good customer experience. What’s more, we live in a review culture – meaning customer experience truly is king....

Read More We all live in a review culture – why consumer experience and understanding your customers are critical in the modern world
How organisations can learn from disruptive innovators...

Innovation has changed all markets and sectors, shifted us to an ‘always-on’ culture, and placed new-entrants and competitors at the centre of an environment...

Read More How organisations can learn from disruptive innovators