Business Check FAQs

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The report is available for Limited and Non-limited businesses.

  • Business identification
  • Credit rating
  • Public record information
  • Full payment information
  • Direction information

Non-limited businesses are not required to file any documentation, financial or otherwise at Companies House, therefore you will not see a Balance Sheet and Profit & Loss information included in Non-limited reports.

Experian holds information about Non-limited businesses. If you are the proprietor or partner of a Non-limited business and you wish to see a copy of your business credit file held by Experian, you can write to the address below enclosing your full name, date of birth, business trading name, business trading address and a £2 search fee (cheque or postal order payable to Experian Ltd).

Consumer Help Service
Experian Ltd PO BOX 8000
Nottingham
NG80 7WF

Payment Performance data, County Court Judgments and delays in publishing the first set of accounts.

There are other influential factors such as the age of a company and whether a company is a subsidiary of an established parent.

Your reports are stored in 'My Account' tab and can be accessed up to 90 days after purchase.

This comment denotes that the company has been scored down as a result of negative director data. However, because there are a number of elements in the scorecard relating to the directors' database it is not always possible to be specific.

We would recommend you to look for the negative information such as have any or a number of directors been involved with failed businesses in the past or have any of the companies in which the directors have an interest had County Court Judgments recorded against them?

Your invoice will be available in 'My Account' under the 'Manage Invoices' tab.

Payment can be made via the following credit and debit cards: Visa, MasterCard or American Express.

Experian aims to satisfy the needs of customers as effectively as possible, but we do realise that sometimes things may not go as well as we would like them to. When this happens we would like to put them right as soon as possible.

Our aim is to resolve any queries or difficulties effectively, to your satisfaction and within an agreed timescale. In order to do this, we welcome your complaints and suggestions to help us identify improvements in our products, processes and services.

Our complaints procedure covers all aspects of our services including:

  • Our data and products
  • Our registration process
  • Our service to you

You can either:

  1. Contact us by email via ebe.info@experian.com. Your email will be sent to an Experian representative who will respond to you within one working day.
    Or
  2. Call an Experian representative on 0844 481 0028

Your device must be able to support the following browsers:

 Browser

 Version

 Support

 Google Chrome

 Version 30 and above

 Yes

 

 Version 29 and below

 No

 Internet Explorer

 Version 11 and above

 Yes

 

 Version 8, 9 and 10

 Yes (upgrade recommended)

 

 Version 8 and below

 No

 Mozilla Firefox

 Version 27 and above

 Yes

 

 Version 26 or below

 No

The alert service is a monitoring service that notifies you of a change in the credit information of limited and non-limited business via email. This service is only available with our subscription packages, which you can find out more about here.

No, when you buy a report it is set in time at the point of purchase. If you require an update to the report you will have to purchase another report. This is easily done through the 'My Account, Previous Orders’' tab and clicking 'Re-order' next to the required report.

Contact us

Sales - 0844 481 0030

Mon - Fri, 8:30am to 5:00pm

Support - 0844 481 0028

Mon - Fri, 8:30am to 5:30pm

Calls cost 7p per minute plus your phone company's access charge - please see FAQ's.