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If you are a Credit Expert customer you can contact the customer services team with any questions specific to your credit report.
Please log in to your account and go to the contact us page to contact the member support team.
* Monthly fee applies after trial, new customers only. You may cancel your trial anytime during the 30-day trial period without charge. Free trial period starts on registration – further ID verification may be required to access the full service which may take up to 5 days.
** As part of your CreditExpert membership, we provide Identity Fraud Expenses Insurance.
Explore our Help Centre
Our credit report centre is full of information on what 's in your credit report and how to improve your credit rating.
Find out how to protect yourself from identity fraud and what to do if you're a victim.
How can I get help understanding my credit report?
I have received a credit report but it’s much harder to understand than expected. How can I get help understanding my report? Thank you.
If you haven’t checked your credit report before it can be a little daunting, particularly if you’ve built up a considerable credit history. If it’s a one-off statutory credit report you’ve received, there should be a concise guide at the end of your report that explains the main items on there. You can also find a more detailed credit report guide written in plain English if you visit the ‘resources’ section of our website, along with other guides designed to help you look after your credit history. If you have obtained your report through CreditExpert, you’ll find a wealth of information in the member centre on understanding credit reports. And if you want a simple indication of how your credit report is likely to affect any application you make for credit, you can order your Experian Credit Score, which is essentially your report boiled down into a single number between 0 and 999. The higher your score, the healthier your credit report. You’ll also find advice and tips alongside your score to help you find ways to improve it, as well as a score simulator tool to enable you to peer into the future! (November 2012)