Data Breach and Crisis Response Services

Prepare and Recover.

Contact us Service resources

Have you experienced a data breach?

To find out how we can help your business cope with any crisis, and mitigate financial, reputational and emotional damage, call us on 0844 4815 888 between the hours of 0800 - 1800 (GMT), or email breachresponse@experian.com

Our key service areas

The Experian Consumer Response Team have over a decade of experience supporting businesses to resource and manage small to large scale consumer crisis or breach response programmes. Where more complex crisis or breaches have occurred involving multiple brands and customer/employees, we can work with you to create bespoke data breach support response efforts, including:

Identity monitoring

  • Identity Plus: Credit & Dark Web Monitoring
  • Identity Works Global: Dark Web Monitoring

Guides

Consumer notification and fulfilment management

  • Postal letter outreach
  • Email outreach
  • SMS outreach

Guides

Consumer response inbound resourcing and management

  • Contact centre facility
  • Contact centre agents
  • Live web chat
  • Email response management

Guides

Consumer response messaging templates

  • Frequently Asked Questions library
  • Communication templates, (sample letters/emails)

Response planning, managing & reporting

  • Response readiness planning
  • Management of resources and fulfilment schedules
  • Management information reporting

Guides

Address verification and cleansing services

  • Contact data verification, quality checks and updates

Free Data Breach Response Ready portal

Visit our free portal, which includes resources on how to plan for a consumer facing crisis or data breach response. Create your plan and understand the steps and resources you need in preparation for an incident.

Who is this service for?

Organisations who are preparing for or resourcing up for a live data breach incident. We can help any size of organisation to know, prepare and recover.

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Get ready in advance of a data breach

Taking the crucial step to assess and prepare for a crisis/incident means a business can evaluate resources they already have inhouse and determine resource gaps. This ensures the business can effectively notify and manage a consumer crisis response when it occurs. In addition to our free resources, we can support you with preparing your business for a data breach/crisis response plan from as little as £3k.

Preparation is key to responding to a data breach

Our team will help you evaluate existing in-house resources, perform database health checks and determine gaps. Taking the crucial step to assess and prepare for a crisis/incident means your business can effectively notify and manage a consumer crisis response when it occurs.

Experian has a comprehensive range of experts and resources available to suit the needs of all size of businesses. Our services range from a free portal with guides to fully supported account managed and Guaranteed Reserved Crisis/Response service.

Find out more
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Helpful guides and thought leadership

Completing your Data Quality Audit

Data Breach Response Guide

Setting up your Notification Template(s)

Data Breach Response: Readiness vs The Reality

Preparing your Contact Centre Services

Data Breach: Are you really ready to respond?

Management Information Reports

International data breaches

An Experian Data Breach Response Planning Guide

Data Breach Response: Scenario

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Crisis Response Report

Video guides

Watch our series of Data Breach interviews with Jim Steven, Head of Data Breach Response.

View all videos
Notification to customers and employees

Notification to customers and employees

Why notifying individuals is complex

Why notifying individuals is complex

How quickly should you notify individuals?

How quickly should you notify individuals?

How can it impact brand loyalty and reputation?

How can it impact brand loyalty and reputation?

Are you prepared for the inbound calls?

Are you prepared for the inbound calls?

Meet the Data Breach Response team

Jim Steven, Head of Data Breach Response

Experian Consumer Services
M: (+44) 07972 298698
jim.steven@experian.com

Image of Georgia Hohmann

Georgia Hohmann, Sales & Marketing Executive

Experian Consumer Services
M: (+44) 07989 739 062
georgia.hohmann@experian.com

Jo Pritchard - Data Breach

Jo Pritchard, Crisis Response Executive

Experian Consumer Services
M: (+44) 07812 770418
Jo.pritchard@experian.com

Image of Ryan Bradshaw

Ryan Bradshaw, Senior Breach Response Manager

Experian Consumer Services
M: (+44) 07866 126733
ryan.bradshaw@experian.com

Contact us

If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.

Call us on 0844 4815 888 | Outside the UK +44 844 4815 888

Email: breachresponse@experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk