We can help your organisation to know your threats, prepare your plans, recover trust

Any organisation handling sensitive consumer data at some point is going to face the challenges of an attempted or successful data breach. Understanding vulnerabilities and threats in advance will play a key role in developing an aligned response strategy. We can work with you prior to an incident to create a comprehensive readiness plan and when required, rapidly support to deliver the crucial components of the response plan during a live data breach incident.

Who is this service for?

Organisations who are preparing for or resourcing up for a live data breach incident.  We can help any size of organisation to know, prepare and recover.

Key features of our data breach services:

Know - Threats | Vulnerabilities | Risks

Our business consultants will work with you to determine the right approach and help you to prepare a tailored consumer data breach response plan.

  • Financial impact assessment
  • Threat vulnerability report
  • Unstructured data audit

Prepare - Plans | Resources | Processes | Data

Our proven experts will align the right resources tailored to your business scenario and create a pre-determined communications which are stored ready for a live incident.

  • Advance contract and rate card agreed
  • Data quality audit  health check
  • Pre-approved notification template
  • Dedicated landing page
  • FAQ library
  • Management Information reports
  • Dedicated telephone number

Recover - Reputation | Trust

When a live incident occurs we work with you to finalise and activate the notification fulfilment, call centre support and web/credit monitoring services to affected individuals.

  • Notification and fulfilment to those affected
  • Call centre operational support
  • Web / Credit monitoring services

View our brochure below for detailed information about the pre and post data breach services we offer.

Meet the Experian Data Breach Response Team

Click here for Jim Steven LinkedIn profile

Jim Steven
Head of Partnership Development & Breach Response

Experian Consumer Services
M: (+44) 07972 298698 | jim.steven@experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.

Sarah Longstaff

Sarah Longstaff
Data Breach Response Marketing Manager

Experian Consumer Services
M: (+44) 07967 567014 | sarah.longstaff@uk.experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.

We can also help you with


Read our whitepaper - Data Breach Response: Readiness vs The Reality


Download our Data Breach Response Brochure to see how we can help your data breach response strategy.


A step-by-step guide to preparing for a data breach response.


View our infographic on getting your business ready to respond to a data breach.

  Contact us

If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.

Call us on 0844 4815 888 | Outside the UK +44 844 4815 888

Email: breachresponse@experian.com

Contact us