Covid-19 Statement

We wanted to share with you how we plan to operate within Experian in order to minimise any potential disruption caused by Covid-19.

Experian is committed to following all government guidelines and will continue to support its clients and the industry at this challenging time. Maintaining an accurate credit bureau remains our top priority and we will work with you to ensure that there is no disruption to the service that we provide.

Should you encounter any challenges with the delivery of your monthly supply, we ask that you get in touch as early as possible to let us know.

Latest reporting guidance has been created in conjunction with Equifax and Transunion having consulted with members of SCOR and the relevant trade associations.

As the situation develops, there may be further clarification that is required, and this will be provided through an update to this document. Any such changes will be communicated to you, SCOR and the trade associations.

We will continue to monitor the situation and will update you further with any developments or changes.

If you have any further questions about this new reporting guidance or if you wish to discuss any challenges with your monthly data supply, please contact CAISconsultancy@uk.experian.com


Credit Data Sharing- Certification Exercise 2019

As you may be aware, consumer and commercial data sharing in the UK is governed by the Principles of Reciprocity (PoR), which are managed by the Steering Committee on Reciprocity (SCOR), a cross-industry forum made up of representatives from credit industry trade associations and Credit Reference Agencies (CRAs). You’ll soon be receiving a request to complete a compliance questionnaire from SCOR in order to demonstrate that you’re adhering to appropriate governance and compliance regulations set out by the PoR.

What is happening?

Paragraph 11.1 of the PoR allows SCOR to request confirmation of compliance, and as such all firms who share and obtain data via the CRAs are required to take part in compliance checks approximately every 4 years. This process ensures that as a self-regulating group, SCOR can continue to demonstrate appropriate governance in relation to the shared data. The next compliance check will start during week commencing 25th March 2019, whereby you’ll be required to complete a questionnaire.

What do I need to do?

The details of how to access the compliance questionnaire will be sent to you by SCOR. It will once again be via Survey Monkey, to make it as easy as possible for you to complete.

The deadline for completion of the questionnaire is 20th May 2019. If the questionnaire is not completed by this time, it may impact your ability to access data.

Where can I find further information?

If you have any questions then please contact our CAIS Consultancy Team at CAIS.Consultancy@uk.experian.com

Contact Us


Data Processing & Loading:

  • If you need to contact us urgently or if your enquiry is related to the loading of Consumer CAIS data, please call the team on 0115 9768933
  • For non-urgent queries please email Cais.Control@experian.com
  • If your enquiry relates to consumer data amendments, please email Database.amendments@uk.experian.com

Data Quality:


Data Processing & Loading:

  • If you need to contact us urgently or if your enquiry is related to the loading of Commercial CAIS data, please call the team on 0115 9768311 (option 3)
  • For non-urgent commercial CAIS queries, please email commercialcais@uk.experian.com
  • If your enquiry relates to commercial data amendments, please email CommercialCAIS.Amendments@experian.com

Data Quality:

Can't find what you need?

If you can't find what you need, please get in touch via email at Cais.Control@experian.com

Credit Reference Agency Information Notice (CRAIN)

Experian working with UK Finance, have made changes to the fair processing notices that will be used for credit account information sharing. This can be seen in the CRAIN notification document that can be found below.

Data Furnisher Programme

This programme aims to improve and monitor the quality of information that our CAIS data sharers submit. If you are serious about data quality and wish to have a data quality review as part of this programme, please email CAISConsultancy@uk.experian.com