Updates

Latest update: 29/09/2023

Secure Transfer System (STS)

If you have any problems with uploading your file(s) on STS, the service desk can be contacted by phone on 08444 818 888 or by email at eseries_customersupp@uk.experian.com to assist you.

Contact information

Please remember to send us any updates to your contact information as it is really important that we can get in touch with you for any queries about your data. Remember to send through any changes to personnel or their contact details to cais.control@experian.com and we will ensure that we hold the most up-to-date information.

If you have any specific questions about your data you can also contact CAISconsultancy@uk.experian.com and one of our team will be happy to help.

Contact Us

Consumer

Data Processing & Loading:

  • If you need to contact us urgently or if your enquiry is related to the loading of Consumer CAIS data, please call the team on 0115 9768933
  • For non-urgent queries please email Cais.Control@experian.com
  • If your enquiry relates to consumer data amendments, please email Database.amendments@uk.experian.com


Data Quality:

Commercial

Data Processing & Loading:

  • If you need to contact us urgently or if your enquiry is related to the loading of Commercial CAIS data, please call the team on 0115 9768311 (option 3)
  • For non-urgent commercial CAIS queries, please email commercialcais@uk.experian.com
  • If your enquiry relates to commercial data amendments, please email CommercialCAIS.Amendments@experian.com

Data Quality:

Credit Reference Agency Information Notice (CRAIN)

Experian working with UK Finance, have made changes to the fair processing notices that will be used for credit account information sharing. This can be seen in the CRAIN notification document that can be found below.

Data Furnisher Programme

This programme aims to improve and monitor the quality of information that our CAIS data sharers submit. If you are serious about data quality and wish to have a data quality review as part of this programme, please email CAISConsultancy@uk.experian.com