Optimising customer engagement to reduce cost to serve and assure revenue

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Energy Forum User Group

Better customer management from a shared understanding of credit risk issues in utilities.

Utilities services

In the face of increasingly challenging economic and social  conditions, the burden of bad debt and high cost to serve has led to forward thinking utility companies with a need to become smarter. Experian’s  insight, software and analysis helps utilities increase efficiency, manage risk more effectively and improve customer service.

Assure revenue

Optimise your engagement with customers to increase customer satisfaction, minimise loss and assure revenue.

  • Minimise customer losses
  • Manage your customer portfolio efficiently

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Increase market share

Improve your understanding of consumers, businesses and local markets to acquire more profitable customers and increase market share.

  • Acquire profitable customers
  • Maximise up-sell and cross-sell

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Reduce bad debt

Anticipate and manage risk more intelligently to reduce bad debt and improve collections and recoveries.

  • Understand and anticipate risk
  • Improve collections and recoveries

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Reduce cost to serve

Accurately identify change in the circumstances of customers to ensure fair and appropriate billing to increase payment response.

  • Monitor change in tenancy
  • Optimise payments

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