Our core services

The Experian Consumer Response Team have over a decade of experience supporting businesses to resource and manage small to large scale consumer crisis or breach response programmes.

Where more complex crisis or breaches have occurred involving multiple brands and customer/employees, we can work with you to create bespoke data breach support response efforts, including:

Identity Plus

UK credit & dark web monitoring service

Helping individuals to monitor and be alerted when their Experian Fraud Report changes.

Identity Plus guide

Identity Works Global

International dark web monitoring service

Alerting individuals when their Personality Identifiable Information (PII) is found online.

Identity Works Global guide

Notification services

Letter, Email, SMS outreach

Providing timely notification communications to your customers and/or employees updating them of a crisis or data breach incident.

Notification services guide

Call centre services

Helping organisations to manage inbound enquiries from customers or employees following a consumer outreach notification.

Call centre services guide

Pre-breach services

Helping businesses prepare for data breaches with guidance, notification templates, and multilingual support to ensure fast, effective responses.

Visit our free response ready portal >

Pre-breach services guide

Why businesses trust us

Over a decade of experience

With more than ten years of expertise, we provide trusted support and guidance around consumer response services for organizations of all sizes.

We act with integrity and urgency, always placing the consumer at the heart of our solutions.

Partnership approach

We collaborate closely with clients to develop and refine their response plans, helping to mitigate the impact of crisis events.

Our consultative approach ensures that plans are built, practiced, and continuously improved to meet evolving challenges.

Education & thought leadership

We engage with the industry to elevate awareness and understanding among clients, employees, and customers.

By sharing insights and best practices, we help the marketplace respond more effectively to crisis events and reduce their potential impact.

What businesses are saying about us

"The flexibility and responsiveness from Experian prior to signing our agreement was very impressive and welcome."

"The speed at which you responded and delivered the codes was exceptional and helped our internal communications essentially."

"Overall was easy to set up and put in place. Team was easy to deal with. Experian was recommended by our Cyber Insurance Broker and we have been happy with the service."

Further resources

Whitepaper
Whitepaper

Assessing the readiness of UK organisations

Presenting the experiences of businesses and individuals and their subsequent response and outcomes.
Blog

Pre-breach preparation for fast, effective data breach recovery

Learn how to prepare your business for a fast, effective response to data breaches with expert planning,
Blog

Why pre-breach planning is critical to a successful response and recovery

How to prepare for data breaches with expert planning, simulations, and fast-track response services.
Blog

Boosting data-breach resilience through identity protection for staff and customers

Offer identity protection to reduce fraud, enhance data security, and support employee well-being.

Meet the Data Breach Response team

Jim Steven

Jim Steven

Head of Crisis & Data Breach Response Services

M: (+44) 07972 298698
jim.steven@experian.com

Ryan Bradshaw

Ryan Bradshaw

Senior Crisis & Data Breach Response Manager

M: (+44) 07866 126733
ryan.bradshaw@experian.com

Jo Pritchard

Jo Pritchard

Senior Crisis & Data Breach Response Manager

M: (+44) 07812 770418
jo.pritchard@experian.com

Jess Cunnington

Jess Cunnington

Account Manager

M: (+44) 07812 422433
jess.cunnington@experian.com

Connie Mason

Connie Mason

Crisis & Data Breach Response Administrator

M: (+44) 07989 340959
connie.mason@experian.com

Need immediate help?

Call us on 08444 815 888 | Outside the UK +44 8444 815 888

Email: breachresponse@experian.com

Alternatively, please don't hesitate to contact us via the link below and a member of the team will be in touch.

Schedule a consultation

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk