A free resource for businesses

Just imagine feeling confident and secure in the fact that you have made time to prepare your business for a data breach incident. No matter what size of business you are, whether you are small, medium or large you can take proactive steps to prepare for this day.

Data breach incidents unfortunately happen daily across all business sectors and all over the world. When a loss of customers or employees’ personal information is discovered and includes personal information, such as name, date of birth, address, credit card numbers, this has the potential to put individuals at increased risk of identity theft.

With the introduction of General Data Protection Regulation, it is clear businesses need to have a customer response plan prepared in advance. In short, when the risk is high to individuals where personal data has been compromised and results from a data breach then arrangements for them to be notified about the personal information that has been compromised is crucial. This helps those affected to take the appropriate action to protect themselves from the increased risk of fraud.

We created this micro-hub especially for businesses. We’re passionate about helping businesses prepare and increase confidence to notify those individuals affected.

Experian have over a decade of experience helping organisations respond and support their customers and employees in the event of a data breach. So, we’ve created a few proactive steps your business can take to prepare and put a first level response notification plan together.

Remember we’re here to help so get in touch if you need a helping hand. No query is too small for our team of experts breachreponse@experian.com

Let’s get you ready to respond

Below we’ve outlined some of the crucial steps you can take to prepare your notification to individuals. Just by completing some of these key steps you can begin to build out your plan. The bottom line is when an incident hits there is a lot to contend with and just putting the initial elements of the notification will take some of the heat out of the incident and save important time.

Just complete the following steps to get your first-level response plan in place

Ensure customer/employee contact data is accurate

Understand where you store your customer/employee contact data and ensure its up-to-date and validated.

Read our hints and tips.

Create your customer-facing notification templates

Whether you have just one brand or maybe you have several you will want to be able to react with speed and efficiency and distribute with ease to those effected.

See our sample templates to get you started.

Know what your contact centre experts would say

Identifying Frequently Asked Questions (FAQs) in advance means you can just add more specific scenario questions at the time of a live incident.

We've included the Top 20 FAQs we’ve seen asked again and again.

Managing and keeping stakeholders up to date

Once a live response is underway, you’ll need to keep your various stakeholders up to date on what’s been happening.

Review a sample of our frequently asked for management information

Read our full Data Breach Response guide

We've created this great guide; it’s been used for some time and we can tell you hundreds of businesses have read this to progress their journey to readiness.

Stay informed so you can prepare confidently

Would you like to know more about how Experian can help your business?

Below we've outlined some of the key services we provide to businesses prior to an incident and when a live data breach occurs.

Data Breach Services Overview

Data Breach Readiness - Foundation (Response Ready)

Data Breach Readiness - Intermediate

Data Breach Readiness - Reserved Response

Experian Identity Plus (Credit/Web Monitoring, UK)

Experian Identity Works Global (Web Monitoring)

Experian Credit/Web Monitoring Services Overview

Consumer Notification Services (Letter/Email/SMS)

Contact Centre/Live Web Chat/Email Response Services

Crisis Claims Business Contact Centre Services

Data Breach videos and blogs

watch our video

Want to hear more from our experts?

Learn more about data breach readiness and response from Jim Steven, Head of Data Breach Response

Watch videos

Need to speak to an expert?

If you require any assistance throughout the readiness process or require stand up a live data breach response incident, please contact one of our team who will be here to assist you.

To activate your service to live incident status

Click here for Jim Steven LinkedIn profile

Jim Steven
Head of Data Breach Response

Experian Consumer Services
M: (+44) 07972 298698 | jim.steven@experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.

Enquiries regarding key steps for readiness and response

Click here for Ryan Bradshaw's LinkedIn profile

Ryan Bradshaw
Senior Breach Response Manager

Experian Consumer Services
M: (+44) 07866 126733 | ryan.bradshaw@experian.com

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.


Jo Pritchard

Jo Pritchard
Crisis Response Executive

Experian Consumer Services
M: (+44) 07812 770418

For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk.

  Contact us

To reach the team in the event of a live data breach, please contact breachresponse@experian.com or call one of the team on the above number.