Data Breach/Crisis Consumer Response Ready
Your go to Hub to help your business take those crucial first steps in preparing a customer first notification response
Contact usA free resource for businesses
Just imagine feeling confident and secure in the fact that you have made time to prepare your business for a data breach incident. No matter what size of business you are, whether you are small, medium or large you can take proactive steps to prepare for this day.
Data breach incidents unfortunately happen daily across all business sectors and all over the world. When a loss of customers or employees’ personal information is discovered and includes personal information, such as name, date of birth, address, credit card numbers, this has the potential to put individuals at increased risk of identity theft.
With the introduction of General Data Protection Regulation, it is clear businesses need to have a customer response plan prepared in advance. In short, when the risk is high to individuals where personal data has been compromised and results from a data breach then arrangements for them to be notified about the personal information that has been compromised is crucial. This helps those affected to take the appropriate action to protect themselves from the increased risk of fraud.
We created this micro-hub especially for businesses
We’re passionate about helping businesses prepare and increase confidence to notify those individuals affected.
Experian have over a decade of experience helping organisations respond and support their customers and employees in the event of a data breach. So, we’ve created a few proactive steps your business can take to prepare and put a first level response notification plan together.
Remember we’re here to help so get in touch if you need a helping hand. No query is too small for our team of experts breachreponse@experian.com
Let’s get you ready to respond
Below we’ve outlined some of the crucial steps you can take to prepare your notification to individuals. Just by completing some of these key steps you can begin to build out your plan. The bottom line is when an incident hits there is a lot to contend with and just putting the initial elements of the notification will take some of the heat out of the incident and save important time.
Just complete the following steps to get your first-level response plan in place
Step 1
Ensure customer/employee contact data is accurate
Understand where you store your customer/employee contact data and ensure its up-to-date and validated.
Read our hints and tips.
Step 2
Create your customer-facing notification templates
Whether you have just one brand or maybe you have several you will want to be able to react with speed and efficiency and distribute with ease to those effected.
See our sample templates to get you started.
Step 3
Know what your contact centre experts would say
Identifying Frequently Asked Questions (FAQs) in advance means you can just add more specific scenario questions at the time of a live incident.
We've included the Top 20 FAQs we’ve seen asked again and again.
Step 4
Managing and keeping stakeholders up to date
Once a live response is underway, you’ll need to keep your various stakeholders up to date on what’s been happening.
Review a sample of our frequently asked for management information.
Step 5
Read our full Data Breach Response guide
We've created this great guide; it’s been used for some time and we can tell you hundreds of businesses have read this to progress their journey to readiness.
Stay informed so you can prepare confidently.
Would you like to know more about how Experian can help your business?
Below we've outlined some of the key services we provide to businesses prior to an incident and when a live data breach occurs:
Below we've outlined some of the key services we can provide to businesses prior to an incident, an when a live incident occurs:
Why it’s essential to put your consumer response plan to the test
Why understanding the implications of a data breach is important in developing a response plan.
How to understand the true implications of a data breach for your organisation
Why is it better to be proactive rather than reactive to a data breach?
How can organisations mitigate data security risks?
There are many ways that fraudsters can exfiltrate your data. Is your business ready to respond?
Protecting reputations in the event of a data breach
The greatest impacts of a data breach are often felt by consumers. But how do you prepare?
Ransomware response for education providers and charities
How can data controllers protect their customers’ reputation as well as their own?
Meet the Data Breach Response team
Jim Steven, Head of Data Breach Response
Experian Consumer Services
M: (+44) 07972 298698
jim.steven@experian.com
Georgia Hohmann, Sales & Marketing Executive
Experian Consumer Services
M: (+44) 07989 739 062
georgia.hohmann@experian.com
Jo Pritchard, Crisis Response Executive
Experian Consumer Services
M: (+44) 07812 770418
Jo.pritchard@experian.com
Ryan Bradshaw, Senior Breach Response Manager
Experian Consumer Services
M: (+44) 07866 126733
ryan.bradshaw@experian.com
Contact us
If you have any queries, please don't hesitate to contact us and a member of our team will be happy to help.
Call us on 0844 4815 888 | Outside the UK +44 844 4815 888
Email: breachresponse@experian.com
For enquiries relating to Credit Expert, please contact 0344 4810 800 or email customerservice@creditexpert.co.uk