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Ask James a question
James cannot investigate specific queries about your credit report but he can answer more general questions about credit, credit reports, credit decisions and identity fraud. Before submitting your question, please check James has not already answered a similar question.
How James can help you
James Jones is Experian's Head of Consumer Affairs. In this monthly advice column James answers your general questions about credit, credit reports, credit decisions and identity fraud. You can also catch up with James on Twitter for advice and news about credit and fraud-related issues.