Ask James - advice column

Every month Experian's James Jones answers a selection of your questions about credit and fraud in this ‘ask the experts’ style column

Ask James a question

James cannot investigate specific queries about your credit report but he can answer more general questions about credit, credit reports, credit decisions and identity fraud. Before submitting your question, please check James has not already answered a similar question.

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How James can help you

James Jones is Experian's Head of Consumer Affairs. In this popular advice column James answers a regular selection of your topical questions about credit reports, credit ratings and identity fraud. You can find the top questions, the latest questions and James’s answers below. You can also read previous Ask James answers in our five archives arranged below by subject, such as ‘Applying for credit’. And you can check out our comprehensive database of Credit Report Help Centre FAQs. If you have a specific question and can’t find an answer here or you wish to contact us to query something on your credit report, please use our customer service contact form.

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Top questions

What should I do if I find a mistake on my credit report?

How can I cancel my Experian free trial?

I am registered on the electoral roll but why does my credit report not show this?

Can a letting agent see my credit report?

How often is my Experian credit report updated?

How can I dispute a default on my report?

Will mutiple mortgage offers hurt my credit score?

How do I clear my debts and rebuild my credit rating?

Latest questions

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