Boost: Your questions answered

What is Boost?

Experian Boost is the only way to instantly raise your credit score anywhere in the UK.

Simply set up or login to your Experian account and connect your current account. We'll be looking for trends that show strong payment history, such as paying into savings or investment accounts regularly and generally paying your Council Tax, or even your Netflix or Spotify subscriptions, on time.

If the information we find is positive overall, we’ll calculate a Boost (with the maximum score raise hitting an increase of up to 66 points) and instantly apply it to your Experian Credit Score. When you apply for credit, we’ll share your Boost data with participating lenders.

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How does it work?

You’ll be able to connect your current account(s) via Open Banking. We use data going back up to 12 months to calculate your Boost and we review the data regularly so your Boost stays accurate and up to date.

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We look for payments into savings and investment accounts, Council Tax payments, digital entertainment payments, and the total amount paid in and out. We then use this information to determine if your score could get a Boost. You’ll be able to see your Boost and a consolidated view of the transactions we’ve used.

When you apply for credit, we’ll share your Boost data with participating lenders.

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Is Experian Boost free to use?

Yes, Experian Boost is free to all customers.

Can everyone use Experian Boost?

Experian Boost is designed to help as many people as possible. To use Experian Boost, you will need a current account with a bank or building society that supports Open Banking access for their customers. Please note that there are some account types we can’t connect, such as savings accounts.

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What’s different about Boost?

Your Experian Credit Score is influenced by how much credit you use and how reliable you are at paying it off. This already includes loans, credit cards, mortgages, mobile phone contracts, bank accounts and some regular household bills, such as energy, water, and broadband.

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We know that credit management is only part of the picture and that you prove yourself to be financially responsible in your everyday life, so we wanted to acknowledge that. Boost uses information from your current account so we can recognise when you’ve made regular payments, for example to your savings account, and raise your credit score.

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Do lenders see my boosted score?

We’ll share a summary of your boosted data with participating lenders when you search or apply for credit. This summary will be used to lift the score that lenders use when they’re deciding whether you’re eligible for credit.

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What do we mean by ‘lender’?

A lender is an organisation who provides either money, goods or a service to you with the expectation that you will pay them back in the future.

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Some of the lenders we work with will be familiar to you (such as banks who provide loans and mortgages). We also work with companies who provide you with goods and services on credit. Some examples of this include:

  • Mobile phone companies who include the price of your phone in your monthly bill
  • Your energy company, who charges you after you’ve used their services
  • Retail companies who might ask you to pay in instalments for something like a new TV
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How do you connect to my current account?

We’ll direct you to your online bank where you’ll log in and confirm if you’re happy to give us access to view your transactions going back up to 24 months. We’ll only have access for 90 days, at which point, you’ll be asked to renew your Open Banking connection if you want to keep Boost going.

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We’ll request the following information:

Your account details

  • Your account name, number and sort code
  • Your account balance

Your account transactions

  • Details of your transactions, such as the amount credited or debited, date of transaction and name of payer or recipient.
  • Your account features and benefits
  • Product details – fees, charges, interest, benefits/rewards
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What about credit cards?

Your credit card use already makes up part of your score but we don’t calculate your boost based on the transactions in your credit card accounts so we don’t connect this type of account to Boost.

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Should I stay connected if I don’t get a Boost?

The choice is yours. Boost is dynamic and will be updated regularly. This means that if you stay connected and we find something that could give you a Boost, we’ll apply it to your credit score at the next review. If you change your mind, you can remove Boost at any time.

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How many current accounts can I connect?

There is no limit to the number of current accounts you can connect. We want this service to work well for everyone and we understand that people often have one account for their income and a separate one for payments.

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What about savings and investment accounts?

We look at payments and transfers into savings and investments from your current accounts, but we don’t calculate your boost based on the total amount held in your savings, so we don’t connect this type of account to Boost.

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Can Experian Boost hurt my credit score?

No. If the information we find when scanning your bank is not going to help you get a boost, we’ll disregard that information and it will not be reflected in your score or shared with participating lenders when you apply for credit.

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Should I stay connected if I don’t get a Boost?

The choice is yours. Boost is dynamic and will be updated regularly. This means that if you stay connected and we find something that could give you a Boost, we’ll apply it to your credit score at the next review. If you change your mind, you can remove Boost at any time.

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How does Boost affect my credit score updates?

If you are a Free customer, your score will continue to update every 30 days if you log in. If you are a CreditExpert customer, your score will continue to update daily. Participating lenders will always see your latest boosted score when you apply for credit.

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We will recalculate your boost when we update your score or, if you add or remove any of your connected current accounts.

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My score is already at 999 – what could Boost do for me?

Fantastic job at keeping your credit score healthy! With your excellent score of 999, you already have our best possible credit score. If your score changes, you’ll be able to use Boost immediately.

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How long will Experian store the data collected for my Boost?

We’ll store your Boost data for up to three years from when we first receive it. To find out more about how we store and use your data, please see our privacy policy.

How are you keeping my data secure?

Data security is our top priority. We use Open Banking to securely connect to your bank account.

How will you use the information you find?

  • We'll monitor certain transactions from the accounts you connect and look at deposit and withdrawal trends. If you get a Boost, we’ll immediately show you your boosted score as well as the transaction data we used to calculate it.
  • We use data going back 12 months to calculate your Boost. We then review the data regularly so your Boost stays accurate and up to date. The information we use will always be taken from the 12 months prior to that day.
  • If you get a boost and you apply for credit or check your eligibility, we’ll share an overall summary of our analysis with participating lenders, rather than any specific transactions. Lenders may use this information alongside the other information in your credit report to provide you with accurate eligibility ratings, and to decide whether to offer you credit and on what terms.
  • We may use your data for reporting, analysis and training to help us improve Experian Boost.
  • We may also use it to provide you with information about the transactions that have impacted your credit score and the steps you could take to improve your score.
  • We may also share our analysis and a summary of your transactions with participating lenders to conduct their own analysis, so that they can make better lending decisions using this data in the future.
  • For more details about how we process your information, please see our privacy policy. If you’re connecting a joint account, you should also make the information in the privacy policy available to the other person you hold the account with.
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Some of my data looks wrong, what can I do?

If something doesn’t look right, you’ll be able to let us know via a feedback form when you view your Boost data. If you do give us feedback, we’ll get a better idea of how we can improve the Boost service in the future. Right now, we aren’t able to action individual comments, or make changes to the categorisation as this is an automated process. If you’re not happy with this, you should disconnect all your accounts, or remove the Boost service. This will mean we cannot share your boosted score or a summary of your Open Banking data with participating lenders.

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If you see payments that you haven’t made, we advise that you contact your bank directly.

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Ready to see if you could get a boost?

Sign up, securely connect your current account & get ready for lift-off.