Experian Complaints

Experian Complaints Data

Firm Name: Experian ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - CreditExpert, CreditMatcher, Experian, Garlik, HD Decisions and Protect My ID for the period 01/10/2017 to 31/03/2018:

Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards NA NA NA NA NA NA NA NA
Home finance NA NA NA NA NA NA NA NA
General Insurance and pure protection NA NA NA NA NA NA NA NA
Decumulation, life and pensions NA NA NA NA NA NA NA NA
Investments NA NA NA NA NA NA NA NA
Credit-related NA NA 26703 29208 NA NA 39 NA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.

Firm Name: Experian ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - CreditExpert, CreditMatcher, Experian, Garlik, HD Decisions and Protect My ID for the period 01/04/2017 to 30/09/2017:

Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Complaints closed within 3 days Complaints closed within 8 weeks Closed complaints upheld by firm (%)* Main cause of complaints opened
Banking and credit cards NA NA NA NA NA NA NA NA
Home finance NA NA NA NA NA NA NA NA
General Insurance and pure protection NA NA NA NA NA NA NA NA
Decumulation, life and pensions NA NA NA NA NA NA NA NA
Investments NA NA NA NA NA NA NA NA
Credit-related NA NA 27428 26091 NA NA 40.8 NA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.

Firm Name: Experian ltd

Group Name: Experian plc

This complaint data relates to the following brands/trading Names - CreditExpert, CreditMatcher, Experian, Garlik, HD Decisions and Protect My ID for the period 01/10/2016 to 31/03/2017:

Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Complaints closed within 3 days Complaints closed within 8 weeks Closed complaints upheld by firm (%)* Main cause of complaints opened
Banking and credit cards NA NA NA NA NA NA NA NA
Home finance NA NA NA NA NA NA NA NA
General Insurance and pure protection NA NA NA NA NA NA NA NA
Decumulation, life and pensions NA NA NA NA NA NA NA NA
Investments NA NA NA NA NA NA NA NA
Credit-related NA NA 17302 15586 NA NA 22 NA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.