Experian Complaints

Experian Complaints Data

This complaint data relates to the following brands/trading Names - CreditExpert, our free Experian account (formerly CreditMatcher), Experian, Garlik, HD Decisions and Protect My ID for the period 01/10/2016 to 31/03/2017:

Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Complaints closed within 3 days Complaints closed within 8 weeks Closed complaints upheld by firm (%)* Main cause of complaints opened
Banking and credit cards NA NA NA NA NA NA NA NA
Home finance NA NA NA NA NA NA NA NA
General Insurance and pure protection NA NA NA NA NA NA NA NA
Decumulation, life and pensions NA NA NA NA NA NA NA NA
Investments NA NA NA NA NA NA NA NA
Credit-related NA NA 17302 15586 NA NA 22 NA

*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or part.