Firm Name: Experian Ltd
Group Name: Experian plc
This complaint data relates to the following brands/trading Names - Experian Limited; Experian; for the period 01/04/2025 to 30/09/2025:
| Number of complaints opened by volume of business | ||||||||
|---|---|---|---|---|---|---|---|---|
| Product/service grouping | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld* | Main cause of complaints opened | |
| Home finance | 0 | 0 | 0 | 0 | 0 | 0 | NA | |
| Insurance and pure protection** | 0 | 1 | 1 | 0 | 1 | 0 | Information, Sums / Charges or Product Performance | |
| Credit-related | NA | 10692 | 10540 | NA | NA | 12% | NA | |
*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer's favour either in whole or in part.
**1 Insurance and Pure Protection complaint opened relates to historic activity for products no longer on sale at the time.