Experian Complaints
Experian Complaints Data
Firm Name: Experian Ltd
Group Name: Experian plc
This complaint data relates to the following brands/trading Names - Experian Limited; Experian; for the period 01/10/2025 to 31/03/2026:
Number of complaints opened by volume of business | |||||||
|---|---|---|---|---|---|---|---|
Product/service grouping | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld* | Main cause of complaints opened |
Home finance | 13.16 | 1 | 1 | 0 | 100% | 0 | Other |
Insurance and pure protection** | N/A | 3 | 3 | 33% | 67% | 0 | Information, Sums / Charges or Product Performance |
Credit-related | NA | 12435 | 12345 | NA | NA | 12% | NA |
*Complaints upheld by firm refers to the percentage of complaints that Experian Ltd has found in the customer’s favour either in whole or in part.
**Insurance and Pure Protection complaints opened relate to historic activity for products no longer on sale at the time.