Supporting your customers in times of hardship; what does this…
We have shared the severity of impact caused by the covid-19 pandemic. From an economic, and financial perspective, its implications have caused immediate, and lasting impact. Today, a...
Month in review: Customer affordability, inclusion and vulnerability
Each month, we analyse how things are continuously changing, or have changed; through our data, and through ongoing industry research. This month we are focusing on the impact of Covid-19 on consumer...
From hours to instant…the future of digital onboarding is here
Internet disruptors are making our lives easier and more convenient than ever. At the same time, internet brands have become to know what you want to buy almost before you do, and media streaming...
What could you do to tackle the debt collections challenge…
For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing regulatory guidelines and high customer expectations – all while...
Understanding Consumer Affordability in a COVID-19 Economy
The Covid-19 crisis is dramatically impacting the financial well-being of millions of UK consumers. Understanding an individual’s personal affordability is going to be key to helping you manage and...
How big data is transforming the world – and your…
Data has become the single most important resource in our digital world with Antonio Neri, CEO, Hewlett Packard Enterprise (HPE) suggesting it should be treated like a natural resource – to ensure...
Risk in an open data world
In an ideal world, customers would be granted credit only if they can afford to repay in a sustainable manner and without harming their overall financial situation. In practice, this can never be...
How to cope with declining credit applications and quality
The COVID-19 outbreak is hitting new credit applications hard, with huge falls in new business and increasing risk within both prospective and existing customer pools. So, as a lender, what should...
How to ease pressure on collections processes during the COVID-19…
For collections teams, the coronavirus outbreak has created a paradox. How to deal simultaneously with escalating volumes, changing FCA guidelines and high customer expectations – all while...
How to reassess affordability in the light of COVID-19
The coronavirus pandemic has hit lending at an uncomfortable time. With growth already slowing and affordability stretched, new income uncertainty is straining customers’ resilience – yet their...
What opportunity does Open Banking present to the public sector?
Working for a Credit Reference Agency as a specialist in the Public Sector a key question I often receive from my clients is: Can we obtain actual income and expenditure data, for the following...
Whose voice is it anyway? A future shift away from…
In a previous blog, I talked about unintended consequences and how factors such as gateway products can allow new attack vectors for fraudsters. As more organisations move towards digital journeys...