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2016 Payments Trends – Updates to internet security ca...

The fourth item on the list of payments trends for 2016 is not specifically a payments industry issue although it could have a significant impact if not properly...

Read More 2016 Payments Trends – Updates to internet security cause confusion and failures
Cash-savvy millennials out-saving their free-spending ...

New research from our Millennial Me & My Money report, reveals nearly half that (45%) of Millennials (18-34 year olds) manage to save at least a quarter of their disposable income every month - compared to just a third (34%) of their parents' generation (35-55-year-olds)....

Read More Cash-savvy millennials out-saving their free-spending parents
2016 Payments Trends – Electronic push payments ...

The third item on the list of trends for 2016 is the changing means of customer purchases.  The third item on the list of trends for 2016 is the changing means of customer purchases. Over the last few years, debit card transactions have increased significantly, overtaking cash by volume...

Read More 2016 Payments Trends – Electronic push payments start to stem the rise in debit cards
How can you attract new customers?...

Customers are the lifeline of any business so it’s vital that you not only nurture your existing customers, but continue to look for new ones too. Especially so for businesses that have just entered the market, they tend to have limited resources and marketing budget, as well as not registering...

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A Seamless Experience...

Customers are now using digital and mobile technologies to engage with organisations around the clock, and to get immediate responses to their requests. They expect banking services to work the same...

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2016 Payments Trends – The customer/bank interfa...

The second item on the list of payments trends for 2016 is around the way that bank clients access payment and banking services. A key topic for a number of regulators is how to increase competition in the provision of bank account services. Some of the issues to be...

Read More 2016 Payments Trends – The customer/bank interface will be opened up
What is days beyond terms and how can you reduce it?...

Days beyond terms (DBT) is a commonly used business credit term that indicates how long a business has taken to pay its invoices beyond the agreed payment terms. Prompt payment of invoices is one of the biggest problems that SMEs face. Just over a half of UK SMEs have...

Read More What is days beyond terms and how can you reduce it?
Adding age and gender to the fraud mix...

Age and gender analysis across first and third-party fraud have now been added into our analysis to help offer an even broader picture of fraudsters and their...

Read More Adding age and gender to the fraud mix
Rethinking the customer experience – Interaction...

The customer experience and journey has changed dramatically - no longer are funnels particularly relevant. In this preview piece for #6for16 Colin Grieves gives us his vies on the future of...

Read More Rethinking the customer experience – Interactions and touchpoints rather than campaigns?