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Helping Consumers to Make Responsible Credit Choices...

Helping consumers make good credit choices is a win-win. It starts with education and it ends with insight, systems and processes that match the right products and services with the right customers at the right...

Read More Helping Consumers to Make Responsible Credit Choices
Rises in employment gather pace, but earnings growth s...

Experian welcomes the positive labour market figures, which should provide support to incomes despite easing wage...

Read More Rises in employment gather pace, but earnings growth struggles
Experian expects CPI inflation to remain near zero for...

The Consumer Price Index (CPI) rose to an 11-month high of 0.2% in the year to December, compared with a 0.1% increase in the year to November. This is the first time CPI has been positive for two consecutive months since January...

Read More Experian expects CPI inflation to remain near zero for the next couple of months despite uptick in December
UK now ready for biometric banking...

New research that we carried our recently found that UK adults are two times more likely to trust biometric technology for their online banking than their social media accounts*. Most adults in the UK are now willing to embrace biometric identity for online...

Read More UK now ready for biometric banking
IFRS 9: The rules of the game have changed – be prepar...

Read our blog on preparing for IFRS 9 and find out what football and IFRS 9 preparation have in common - A view from our IFRS 9 compliance...

Read More IFRS 9: The rules of the game have changed – be prepared
Tax returns 2016 – modernisation of the tax syst...

It’s that time of year again when the deadline for completing your self-assessment tax returns is just around the corner. Self-assessment is a system HM Revenue and Customs (HMRC) uses to collect income tax, where tax is usually deducted automatically from wages; people and businesses with other income must...

Read More Tax returns 2016 – modernisation of the tax system
The four qualities of good customer interactions – bui...

Good customer experience doesn't just happen. It needs to be planned and implemented. Here are the four main qualities to account for in building your customer...

Read More The four qualities of good customer interactions – building your brand experience, piece by piece
Consumer Expectations for Their Data...

Data gives us amazing opportunities to improve the way we work and to deliver better, more personalised services for customers. We can also reduce financial exposure and risk, protect our corporate reputations and help customers to make the best-informed credit decisions. We can only do all this if we...

Read More Consumer Expectations for Their Data
The six steps to designing a flexible customer journey...

Goodbye funnels, hello journeys. Traditional customer funnels are fast becoming a thing of the past – outdated by the multi-channel and multi-device nature of modern consumers. Are you up to speed? Is your journey flexible e...

Read More The six steps to designing a flexible customer journey