Will Britain’s biggest online shopping day leave the virtual tills jingling all the way?

Posted on Nov 29 2012 by

Just in case you’ve been in a cave for the past two months, the festive shopping season is now almost here with the UK’s first big seasonal spike in online shopping fast approaching. So-called Cyber Monday traditionally falls on the first Monday of December.

And this year’s online landmark lands on December3.

Experian strikes new three-year data and analytics deal with Hitachi Capital UK

Posted on Nov 29 2012 by

Experian has announced a renewal of its strategic partnership with Hitachi Capital UK, continuing to provide a range of acquisition credit risk, customer management, affordability and ID verification products.

Hitachi Capital UK operates extensively in the retail finance sector and has opted to extend its use of Experian’s Detect and Hunter fraud prevention services, improving its control of credit and fraud risk and the efficiency of its application processing.

Is there a fundamental issue with market segmentations?

Posted on Nov 29 2012 by

Make sure your segmentation is actionable.

Having worked in the customer insight world for much longer than I care to remember I am still amazed by a recurring and underlying issue when it comes to planning market segmentation projects.

Are lenders becoming too lenient?

Posted on Nov 23 2012 by

In the hope of strengthening customer relationships before the next market boom, many lenders have taken a proactive approach to dealing with customers struggling under the backlash of the recession, offering leniency on payment terms and allowing payment holidays.

Is bad debt the price of growth?

Posted on Nov 23 2012 by

As the economy fluctuates between contraction and growth, those businesses getting ready for the latter must prepare to face a new set of challenges. In the past, the volume of sales coming in meant businesses could absorb a certain amount of bad debt without cause for concern and credit departments were forced to absorb this debt in the name of ‘growth’. Today, even a little bad debt can cause big problems.

Are you making the most of stress testing?

Posted on Nov 23 2012 by

Stress testing our consumer and commercial portfolios has become part and parcel of regulatory reporting in the aftermath of the credit crunch. With more robust stress test methodologies being required, the outputs can also be applied usefully to extract additional value across a number of other functions within credit risk management and financial planning. William Thomson, Experian Director of Economics, discusses the way ahead…

Are lenders seeing all the distress signals?

Posted on Nov 23 2012 by

Already well-established within the UK credit industry, data sharing has proved a highly rewarding tool for responsible lenders for more than 30 years. However, with the global financial meltdown of the past few years, access to timely, quality data from some of the UK’s largest creditors, combined with enriched consumer information, means it’s critical for a 360 degree view of a customer’s overall financial situation meaning you can see any financial warning signs.

How to build a targeted B2B prospect list

Posted on Nov 22 2012 by

Targeting is arguably the most important part of Business prospecting. You can have a brilliant product with a great offer and wonderful creative to sell it, but if it goes to someone who is just not going to be interested, none of this matters.

Friction-free payments make online transactions worth every penny

Posted on Nov 22 2012 by

As far as consumer interactions and payments are concerned, friction simply slows processes which should be straightforward and efficient by adding seemingly unnecessary steps.

Reducing friction increases both customer conversion and satisfaction leading to quicker transactions.

Hammersmith & Fulham’s high-profile fraud crackdown reveals stunning results

Posted on Nov 22 2012 by

The London Borough of Hammersmith & Fulham’s high-profile crackdown on social housing fraud has revealed stunning results with £2,680-a-day recovered for the public purse.

The borough joined forces with Experian to deploy the latest fraud detection and data-matching techniques to analyse its social tenancy records.