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A Seamless Experience...

Customers are now using digital and mobile technologies to engage with organisations around the clock, and to get immediate responses to their requests. They expect banking services to work the same...

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2016 Payments Trends – The customer/bank interfa...

The second item on the list of payments trends for 2016 is around the way that bank clients access payment and banking services. A key topic for a number of regulators is how to increase competition in the provision of bank account services. Some of the issues to be...

Read More 2016 Payments Trends – The customer/bank interface will be opened up
What is days beyond terms and how can you reduce it?...

Days beyond terms (DBT) is a commonly used business credit term that indicates how long a business has taken to pay its invoices beyond the agreed payment terms. Prompt payment of invoices is one of the biggest problems that SMEs face. Just over a half of UK SMEs have...

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Adding age and gender to the fraud mix...

Age and gender analysis across first and third-party fraud have now been added into our analysis to help offer an even broader picture of fraudsters and their...

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Rethinking the customer experience – Interaction...

The customer experience and journey has changed dramatically - no longer are funnels particularly relevant. In this preview piece for #6for16 Colin Grieves gives us his vies on the future of...

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UK retail sales volumes fall in December...

The latest retail sales figures are disappointing, but we expect sales volume growth to improve in the coming months though at a slower rate than in the early part of...

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Steps to ring in 2016 the right way for your business...

A new year calls for a new start. If you’ve made New Year’s resolutions for your business, great! If not, think about taking these positive steps to improve your business for the year ahead. Firstly know your own commercial credit report Your credit report is your form of identification...

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Small business trends and predictions for the 2016...

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Read More Small business trends and predictions for the 2016
FraudNet unveiled by eCommerce giant JD.com...

As online shopping continues to increase around the world, companies are constantly looking for new ways to protect their customers without negatively affecting the...

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